Jennifer Hess
Executive Director at Danville Public Library- Claim this Profile
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Bio
Experience
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Danville Public Library
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United States
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Government Administration
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1 - 100 Employee
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Executive Director
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Sep 2019 - Present
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Assistant Director
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Nov 2017 - Sep 2019
Danville, IL
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CEO
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Jul 2013 - Aug 2019
Danville, IL Founder of Darkhorse Theatre Company.
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Danville Area Community College
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United States
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Non-profit Organizations
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1 - 100 Employee
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Library Supervisor
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Oct 2014 - Nov 2017
• Interview, hire and supervise student workers in Circulation • Process interlibrary loan material on daily basis • Manage flow of Circulation desk activities • Maintain shelving of materials, office filing and archive processing • Run reports, send out late/lost item notices, process fines, complete surveys as needed • Special projects as needed, such as creating commercials for new products • Coordinate social media efforts
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Orange County Library System
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United States
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Libraries
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100 - 200 Employee
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Assistant Manager
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Apr 2008 - Jun 2012
Responsible for supervision of 12 shelving staff members, writing evaluations, scheduling, handling customer concerns, interviewing new candidates, monitoring library areas, approving pay sheets and tracking data Member of Central Florida Memory, Teen Summer Reading Program, Employee of the Year and Twitter Committees
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Technical Writer
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Jan 2008 - Apr 2008
Orlando, Florida Area Developed training materials and classes for Costuming and Cosmetology Department.
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Sales Assistant
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Apr 2006 - Jan 2008
Orlando, Florida Area Draft event and Disney Institute contracts upon Sales Manager's request. This includes verifying correct account, contact, event space information, receiving signed contracts, applying Activity plan for assistants, and follow up with Client, if applicable Update Sales Assistant manual and train new Sales Assistants Manage leaders/team incoming phone calls on daily basis. Maintain manager's daily appointments through outlook and process expense reports Act as a talent assistant when… Show more Draft event and Disney Institute contracts upon Sales Manager's request. This includes verifying correct account, contact, event space information, receiving signed contracts, applying Activity plan for assistants, and follow up with Client, if applicable Update Sales Assistant manual and train new Sales Assistants Manage leaders/team incoming phone calls on daily basis. Maintain manager's daily appointments through outlook and process expense reports Act as a talent assistant when needed
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Costuming Manager
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Jun 2007 - Sep 2007
Orlando, Florida Area Trained in Operations Costuming at the Disney-MGM Studios and Character Costuming at the Magic Kingdom Responsible for covering duty shifts, scheduling concerns, coaching and leading Cast Members, providing Guest Service to Entertainment and Operations Cast Members Managed inventory and partnered with Tradeport, Textile Services, Costume Storage Facility and Buyers to ensure Show Quality and correct number of par available Partnered with Evans to complete storage project at Magic… Show more Trained in Operations Costuming at the Disney-MGM Studios and Character Costuming at the Magic Kingdom Responsible for covering duty shifts, scheduling concerns, coaching and leading Cast Members, providing Guest Service to Entertainment and Operations Cast Members Managed inventory and partnered with Tradeport, Textile Services, Costume Storage Facility and Buyers to ensure Show Quality and correct number of par available Partnered with Evans to complete storage project at Magic Kingdom Developed and executed new environmentally friendly process for Head Tags
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Secretary II
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Mar 2005 - Apr 2006
Orlando, Florida Area Supported the Day Shift, 5 to 1 Shift, Third Shift and Management Team of Magic Kingdom Custodial Typed and recorded discipline and attendance reprimands in SAP, maintained multiple spreadsheets to track reports, filed and organized confidential documents
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Deployment Assistant
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Jan 2004 - Mar 2005
Orlando, Florida Area Completed six month Advanced Internship in June 2004 Provided scheduling service to Cast Members in GEMS and CDS Multi-tasked in a high phone call volume environment and communicated with Park Leaders on a consistent basis while monitoring CDS to ensure smooth labor flow Revised Deployment Assistant Training Guide and trained new Deployment Assistants Lead Deployment team to second place prize in 2004 Halloween Decorating Contest Partnered with custodial cast and management to… Show more Completed six month Advanced Internship in June 2004 Provided scheduling service to Cast Members in GEMS and CDS Multi-tasked in a high phone call volume environment and communicated with Park Leaders on a consistent basis while monitoring CDS to ensure smooth labor flow Revised Deployment Assistant Training Guide and trained new Deployment Assistants Lead Deployment team to second place prize in 2004 Halloween Decorating Contest Partnered with custodial cast and management to reorganize Main Street Base for custodial convenience and all lines of business cast flow
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Attractions Hostess
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Aug 2003 - Jan 2004
Fantasyland, Magic Kingdom Responsible for the safe and efficient operation of four of Fantasyland's most well known attractions Deliver daily Guest service in a Fortune 100 Company Demonstrate problem solving and decision making skills on a daily basis Ability to manage multiple tasks and work well under pressure
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Clerical
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Jan 2001 - Jan 2003
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Eastern Illinois University
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United States
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Higher Education
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700 & Above Employee
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Computer Lab Assistant
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Jan 2001 - Jan 2003
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Library Assistant
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Jan 1999 - Jan 2000
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Education
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University of Illinois at Urbana-Champaign
Masters of Library and Information Science, Library and Information Science -
Education Preparation Institute, Valencia Community College
Teacher Preparation Institute -
Eastern Illinois University
Bachelor of Arts, English and Theatre -
Danville Area Community College
Associate of Arts, English