Jennifer Scalfaro
Account Manager Advisor at Elevance Health- Claim this Profile
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Topline Score
Bio
Credentials
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Business Analyst Certification
SystemationOct, 2019- Nov, 2024
Experience
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Elevance Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Account Manager Advisor
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Jun 2020 - Present
Account Mgt lead for Anthem's Government based membership over 1.6 Million in 14 states and growing. Accountable for innovation and improving the customer service experience. Account Mgt lead for Anthem's Government based membership over 1.6 Million in 14 states and growing. Accountable for innovation and improving the customer service experience.
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CareSource
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United States
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Insurance
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700 & Above Employee
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Sr Project Manager
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May 2020 - Jun 2020
Staffed in EPMO Integration Mgt Team with accountability in leading projects impacting: Utilization Management, Behavioral Health, Clinical Policy, Disease Management, Life Services, Member Care, Pharmacy and Utilization MgtManage medium to large scope projects within programs and standalone projectsUtilize Project Management framework, adhering to standard tools, process and methodologyCollaborate with business owners on the identification and assignment of business resourcesCreate and manage budgets, timelines (milestones) and task schedules Execute the project through all phases of the project lifecycleMaintain strategic alignment of assigned projects by analyzing charters and reviewing expectations with all impacted stakeholdersLead the planning process to create the Project Charter, including collaborating with Scrum Masters for all impacted Agile teams, understanding their sprint plans, and creating an integrated Work PlanLead the requirements gathering and analysis process, capturing business and technical needs in Agile epics and user storiesManage all assigned internal and external resources, task planning and progress reporting during the project including internal IT, Business, vendors, contractors, and consultantsConduct project team meetings to establish and execute on detailed project plansEnsure project milestone deliverables are completed and approved at every stage of the project lifecycleProduce detailed reports, business decision documents, meeting minutes, and notifications on assigned projectsAccurately track and report project status against plan to all stakeholders at all levelsIdentify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholdersIdentify, log, assign, and resolve or escalate project issues, hindrances, and blockers using company best practicesIncorporate effective scope/change management impact assessment and controls
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Anthem, Inc.
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United States
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Hospitals and Health Care
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700 & Above Employee
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Business Account Executive Advisor
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Jan 2010 - May 2020
Developed executive presentations and reports, facilitating project evaluation and process improvement. · Directed all phases of project initiation projects, including beginning to transiting to planning to execution. · Provided status reporting to executive level, providing overview to current status of projects at Initiative stage. · Lead Initiation Manager for Enhancement Personal Health Care Business Team, managing 100% of all plan of record projects through Initiation. · Supervised work of system analyst members, offering constructive feedback on work performance in requirements definition. · Monitored timelines, flagging potential issues to be addressed. · Defined clear targets and objectives, communicating to other team members. · Reviewed customer concerns and new opportunities, driving business strategy at weekly planning sessions. · Collaborated with IT and business, driving software delivery life-cycle results. · Assessed vendor products, maintaining positive vendor relations. · Coordinated design meetings and decisions across internal departments and teams, resulting in detailed solutions that impact at enterprise level. Understands business objects as it relates to value and / or ROI, resulting in highly qualified and accurate estimates. · Influenced delivery of projects using modern development patterns, such as Agile Methodologies with business agility.
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Business System Analyst Sr
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Jan 2003 - Jan 2010
Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formatsConstruct workflow charts and diagrams; studying system capabilities; writing specificationsImprove systems by studying current practices; designing modificationsRecommend controls by identifying problems; writing improved proceduresDefine project requirements by identifying project milestones, phases and elements; forming project team; establishing project budgetMonitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actionsMaintain user confidence and protect operations by keeping information confidentialPrepare technical reports by collecting, analyzing and summarizing information and trendsContribute to team effort by accomplishing related results as neededValidate resource requirements and develop cost estimate modelsConduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client groupInterpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-makingPlan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committeesPerform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reportsReview a variety of areas including operations, care management, claims (Facets and Nasco).Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
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Quality Assurance Specialist
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Jun 1998 - Jan 2003
Develop test plans, test cases, test scripts and test reports on multiple projects of varying size.Perform testing on various software, telecom and reporting systems.Validate that user expectations are achieved during the testing process.Review user requirements documents to ensure that requirements are testable.
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Education
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2017 - 2019
College for America at Southern New Hampshire University
Bachelor of Arts - BA, Health/Health Care Administration/Management -
2005 - 2009
Mountain State University
Organizational Leadership
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