Experience

Caption Media Group

• United States
• Media Production
• 1 - 100 Employee

• Operations Assistant

  • Mar 2019 - Present

  - The Post Production Assistant is responsible for the company's post production workflow management.- Receive and verify work orders.- Perform quality control of all digital media and job components.- Transcode digital media to required formats.- Assign projects and prioritize job orders to meet due dates, according to current department workloads.- Facilitate communication among departments / individuals to ensure that all are informed of priority projects, specific due date times within each day and changes on schedules.- Direct the efforts of the department to ensure that all deadlines are met.- Solve scheduling conflicts by analyzing due dates and priorities with all parties involved in order to adjust the schedule and accommodate the workload.- Verify that all client specifications are met and deliver all final products to client.- Assist the company CEO.



HoyQuéHay

• Entertainment Providers

• Independent Advisor and Consultant

  • Jan 2016 - Dec 2016

  Strategy consultant and advisor for ¿Hoy que Hay? (HQH), to develop a business case for the launching of a new social app to offer attractive deals to their members through negotiation with merchants. Strategy consultant and advisor for ¿Hoy que Hay? (HQH), to develop a business case for the launching of a new social app to offer attractive deals to their members through negotiation with merchants.



KOKORO

• Canada
• Apparel & Fashion
• 1 - 100 Employee

• Creator and owner of the KOKORO Girls

  • Oct 2011 - Dec 2015

  Creator and owner of the KOKORO Girls brand. Designer of original and colourful dresses, making just a few sizes per model to maintain the exclusivity of the brand, handcrafted with high-quality fabrics. As a co-owner, I was in charge of the whole process end to end, from the selection of the fabrics and design of the dresses, to the commercialization and administration of all stages. At first the brand was based in Caracas, Venezuela and then moved to Miami, Florida USA Creator and owner of the KOKORO Girls brand. Designer of original and colourful dresses, making just a few sizes per model to maintain the exclusivity of the brand, handcrafted with high-quality fabrics. As a co-owner, I was in charge of the whole process end to end, from the selection of the fabrics and design of the dresses, to the commercialization and administration of all stages. At first the brand was based in Caracas, Venezuela and then moved to Miami, Florida USA



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Process Optimization Manager

  • Jul 2008 - Apr 2011

  Participation in the strategic decision making process through the design and implementation of best practices, with the support of the different business units in the company, to accomplish operative excellence and customer satisfaction. Among the most important projects executed where:• Increase the effectiveness of solutions in call centers (FCR) to decrease the number of recurrent calls and savings in costs per call.• “Most valuable customer” care model definition to increase satisfaction (CSat) by 12%.• Optimization of waiting times in service centers according to the purpose of the visit • Decrease bureaucracy in the procurement process seeking time and savings improvement



CEMEX

• Mexico
• Wholesale Building Materials
• 700 & Above Employee

• CRM Process & IT Consultant

  • Jan 2008 - Jun 2008

  • Support all Business units in CEMEX Venezuela to define and conceptualize technology initiatives and information processes that would lead to generate value to the business. All within the Business Processes Architecture and the Project & Change Management Methodology, guaranteeing results on time, budget, scope, quality and business satisfaction.• Ensure compliance with IT´s Operational Service Level Agreements.• Keep direct communication with internal clients to anticipate value offers for new processes and information technology. • Coordinate IT consultants to assist all initiative requests from the different business units• Ensure planned budget compliance per project.

• Construrama Lead of Operations - Venezuela

  • Apr 2007 - Dec 2007

  • Responsible for the operation of all franchises in Venezuela.• Preparation and follow-up of operating budget, as well as its optimization.• Definition and analysis of relevant operational indicators to measure performance.• Design and implementation of support processes of Construrama´s value offers for the franchisees.• Evaluation of proposals for the systematization and centralization of all franchisees, to have all the information connected.• Definition of promotions for Construrama products that would help meet the annual sales goals.• Optimization of the Inventory Management. • Execution of meetings with franchisees to grant them certification • Optimization of the Service Level Agreements offered through the 0800-CONSTRURAMA.

• Construrama Operations Coordinator - Venezuela

  • Feb 2007 - Mar 2007

  • In charge of the Implementation and administration of Construrama processes and services.• Support and follow-up of Construrama franchisee image guidelines and standards. • Coordination and implementation of Construrama value offer.• Planning, control and follow-up of the franchisee meetings• Provide support and solutions to franchisee inquiries received through the 0800-CONSTRURAMA hotline.

• IT Business Process Evolution Consultant for the South American and Caribbean (SAC) Region

  • Oct 2000 - Jan 2007

  • Support Business Units in the SAC Region, in the creation and conceptualization of information technology initiatives oriented to create value that result in proposals for the consideration and approval of the Vicepresidency.• Ensure the operation continuity and technology platform update that supports the Business processes of functional areas such as Commmercial, Logistics, Finance, Straregic Planning and Human Resources in SAC Region.• Temporary Assignment in Cemex Headquartes (Monterrey, Mexico) to lead the IT implementation of the e-Learning system (SABA) and processes associated in Cemex worldwide. (Apr 2001 – Oct 2001). • Implementation of CRM platform for the Commercial Business Unit in the SAC Region, to support service centers strategy. • Lead the IT Implementation of the collaborative tool for employees named “Cemex Plaza” and support the training process in SAC Region.