Experience

HampshireHotels

• Netherlands
• Hospitality
• 1 - 100 Employee

• Guest Service Manager

  • Oct 2016 - Present

• Front Desk Agent

  • May 2015 - Oct 2016

  Located In the Heart of Time Square• Welcomes guest with a positive, Friendly attitude and professional appearance.• Provides Information to all guest regarding, New York City attractions, and navigation. • Ensures all reservations are updated and contain a valid contact number, address and email. • Answers phones promptly; ensuring all calls are directed to the appropriate departments.• Accurately processes all cash and credit card transactions.• Encourages team work among staff members to ensure a successful and positive experience to others.• Performed Night Audit/ Procedures – Assists with room control to maximize hotel revenue. Show less



HHM Hotels

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • May 2011 - 2015

  • Welcomed guests with a positive, friendly attitude and professional appearance. • Assisted with training Front Desk employees as well as supervisors in regards to the OnQ System and Front desk operations. • Promoted and enrolled Hilton Honor memberships in large numbers to gain longevity with guests. • Responded appropriately to guest issues and made appropriate service recovery gestures to ensure complete guest satisfaction and loyalty • Organized and managed inventory • Used Hotel Service Pro; an online communication service used to log in packages and monitor guest issues supervised by all departments to ensure that request are taken care of with urgency. • Communicated efficiently with all departments to ensure all staff members work together. • Eco Leader: Organizes events that improve our environment and community through the Hersha Hospitality Management’s organization for sustainable hospitality Show less