Experience

Queen Creek Veterinary Clinic

• United States
• Veterinary Services
• 1 - 100 Employee

• Client Service Representative

  • Jan 2018 - Present

  Greeting and checking in clients for appointments or surgeries setting appointments for current and new clients making reminder and follow-up calls for clients with upcoming or past appointments operating multiple phone lines acquiring payments from clients Balancing cash drawer prior to opening business hours and at the end of business day. faxing, scanning, filing charts of clients records, messages, and prescription requests Ordering inventory for front office supplies assisting veterinarians and veterinary technicians with their needs and requests Being self motivated and working independently with minimal supervision along with a team when needed ordering prescription food for patients with special prescription diets Show less



LifeCare Animal Hospital

• Veterinary Services

• Client Care Specialist

  • Apr 2016 - May 2017

  Greeting and checking in clients for appointments or surgeries setting appointments for current and new clients making reminder and follow-up calls for clients with upcoming or past appointments operating multiple phone lines acquiring payments from clients Balancing cash drawer prior to opening business hours and at the end of business day. faxing, scanning, filing charts of clients records, messages, and prescription requests Ordering inventory for front office supplies assisting veterinarians and veterinary technicians with their needs and requests Being self motivated and working independently with minimal supervision along with a team when needed ordering prescription food for patients with special prescription diets Show less



Power Road Animal Hospital

• United States
• Veterinary
• 1 - 100 Employee

• Receptionist

  • Oct 2014 - Apr 2016

  Greeting and checking in clients for appointments or surgeries setting appointments for current and new clients making reminder and follow-up calls for clients with upcoming or past appointments operating multiple phone lines acquiring payments from clients Balancing cash drawer prior to opening business hours and at the end of business day. faxing, scanning, filing charts of clients records, messages, and prescription requests Ordering inventory for front office supplies assisting veterinarians and veterinary technicians with their needs and requests Being self motivated and working independently with minimal supervision along with a team when needed ordering prescription food for patients with special prescription diets Show less



Pete and Mac's Pet Resort

• Shift Lead FOH and BOH/ Pet Guardian/ Receptionist/ Pet Trainer

  • Apr 2008 - Oct 2014

  Answering multiple phone lines setting appointments and reservations for boarding, daycare,grooming, and training following all task lists and procedures in a team setting along with being self motivated and working independently. Handling the cash drawer and confirming everything is on throughout the day and evening Manage a team to ensure rapid customer turnaround. Training new employees per company guidelines, policies and procedures. Assisting in managerial objectives such as scheduling, inventory, and ordering Promote long-term goal of customer's loyalty and satisfaction and assisting with customer complaints, irate customers, and emergency situations Supervising Large/small dog daycare and group play Administering medications to dogs and cats Train new employees to the policies and guidelines ensuring their productivity conducting wellness checks and transporting animals to their vets. Training owners on basic pet CPR and First aid in accordance to Red Cross Training Owners and their pets all aspects of training such as basic training, CGC, and puppy socialization Traveling to owners homes to conduct in home training Training in individual and group class settings Show less



Countrywide home loans

• Team Lead

  • 2005 - 2008

  Team Management for customer relations. Answering multiple calls and directing them to the appropriate divisions. Handling complaints and assistance to resolving issues. Handling quality control for my team and assisting with improvement and growth in my team. Team Management for customer relations. Answering multiple calls and directing them to the appropriate divisions. Handling complaints and assistance to resolving issues. Handling quality control for my team and assisting with improvement and growth in my team.