Experience

Loan Simple

• United States
• Banking
• 100 - 200 Employee

• Senior Operations Manager

  • 2019 - 2022

  Englewood, Colorado, United States In my initial role with this organization, I partnered with cross-functional teams to ensure seamless customer experience and high- quality satisfaction. ♦ Meticulously maintained top-tier service levels through exceptional productivity across 20 branches with dissimilar operating models building strong relationships. ♦ Managed customer accounts and constantly ensured timely execution of all tasks, processes, and deliverables. ♦ Provided key oversight, guidance, navigating teams… Show more In my initial role with this organization, I partnered with cross-functional teams to ensure seamless customer experience and high- quality satisfaction. ♦ Meticulously maintained top-tier service levels through exceptional productivity across 20 branches with dissimilar operating models building strong relationships. ♦ Managed customer accounts and constantly ensured timely execution of all tasks, processes, and deliverables. ♦ Provided key oversight, guidance, navigating teams through obstacles to rapidly resolve issues. Show less



Zions Bancorporation

• United States
• Banking
• 700 & Above Employee

• Senior Manager of Operations

  • 2015 - 2019

  Greenwood Village, CO I progressed within organization in this role to lead broad range of operational aspects: strategy, process, analysis/business intelligence reporting, with team leadership working cross functionally across six distinct sales divisions. ♦ Scrupulously initiated and drove strategic cost savings initiatives to ensure alignment with organizational objectives. ♦ Oversaw high performing team across multiple locations, consistently ensured alignment with goals. ♦ Served as point-of-contact… Show more I progressed within organization in this role to lead broad range of operational aspects: strategy, process, analysis/business intelligence reporting, with team leadership working cross functionally across six distinct sales divisions. ♦ Scrupulously initiated and drove strategic cost savings initiatives to ensure alignment with organizational objectives. ♦ Oversaw high performing team across multiple locations, consistently ensured alignment with goals. ♦ Served as point-of-contact managing top-tier client accounts guiding the customer journey and engagement. Developed strong relationships to achieve the highest level of customer excellence. ♦ Coordinated strategic planning and execution for training, quality, productivity, compliance, and streamlined efficiency for all departments. ♦ Originated and implemented process improvement initiatives to enhance efficiency and productivity. ♦ Leveraged industry expertise to conduct comprehensive data analysis and gain visibility into team productivity metrics/KPIs. Created complex reports for leadership. ♦ Rapidly built rapport, trust, and loyalty with team members and customers to maximize performance and customer satisfaction.

• Closing Manager

  • 2014 - 2015

  Greenwood Village, CO In 2014, I was hired to serve in a critical role for the organization. My broad leadership skills were rapidly recognized, and I was quickly promoted to a role with increased responsibility. ♦ Oversaw high caliber team provided guidance and direction on daily operations. ♦ Conceptualized and deployed strategic initiatives and constantly realized monthly financial goals.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Processing Supervisor

  • 2013 - 2014

  Centennial, CO In this role, I managed customer accounts/files and served as liaison between customers, loan officers and branch managers. ♦ Precisely aligned teams on accuracy and punctual delivery of all documentation and fulfillment of tasks according to strict deadlines. ♦ Coached and mentored team members to provide efficient and quality administration of operational tasks while ensuring adherence to stringent regulatory compliance for all processes/procedures. ♦ Deployed standardized… Show more In this role, I managed customer accounts/files and served as liaison between customers, loan officers and branch managers. ♦ Precisely aligned teams on accuracy and punctual delivery of all documentation and fulfillment of tasks according to strict deadlines. ♦ Coached and mentored team members to provide efficient and quality administration of operational tasks while ensuring adherence to stringent regulatory compliance for all processes/procedures. ♦ Deployed standardized procedures across customer service and communications. ♦ Methodically managed key programs across the organization. ♦ Collaborated with internal cross-functional teams and external partners to drive key initiatives. Consistently promoted customer excellence and strong relationships. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Processing Manager

  • 2013 - 2014

  Greenwood Village, Colorado, United States I was promoted three times during tenure to roles with increasing levels of responsibility. ♦ Drove timely completion of key initiatives across critical business operations, consistently ensured customer satisfaction and retention. ♦ Cultivated and maintained strong relationships with cross-functional teams and sales partners. ♦ Instrumental in driving consistency and high-level performance, quality, and customer excellence within team of ~55 members.

• Senior Closing Manager

  • 2012 - 2013

  Greenwood Village, Colorado, United States I transitioned into this role to refine and enhance operations through process transformation while inspiring a culture of continuous improvement. ♦ Mentored ~56 team members across business operations and key functions. Coached to reduce errors and drive increased revenue.

• Loan Processing Supervisor

  • 2009 - 2012

  Greenwood Village, Colorado, United States In my first role with JP Morgan Chase, I oversaw my team on daily operational tasks. ♦ Analyzed inefficiencies and partnered with senior leadership to define workflow that focused on enhancing quality, and efficiency. ♦ Transformed end-to-end process by successfully implementing tactical strategies. ♦ Provided key insights on critical business decisions for planning initiatives. ♦ Fostered and maintained strong relationships with clients to drive customer success and exceed… Show more In my first role with JP Morgan Chase, I oversaw my team on daily operational tasks. ♦ Analyzed inefficiencies and partnered with senior leadership to define workflow that focused on enhancing quality, and efficiency. ♦ Transformed end-to-end process by successfully implementing tactical strategies. ♦ Provided key insights on critical business decisions for planning initiatives. ♦ Fostered and maintained strong relationships with clients to drive customer success and exceed expectations.



GMAC Mortgage Group, LLC

• United States
• Banking

• VP – Divisional Operations Manager | Team Leader | Loan Specialist | Loan Closer | Admin Assist

  • 1995 - 2008

  Greenwood Village, CO Began my time with GMAC Mortgage as a receptionist and over the years worked my way up; from Loan Closer to Loan Processor, Processing Team Leader and finally landed as the Divisional Operations Manager, VP.