Jennifer Ross
Director Of Nursing at Springstone- Claim this Profile
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English -
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Bio
Experience
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Springstone
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Director Of Nursing
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Jan 2022 - Present
Director of Nursing• Manage the daily operations of a 72 bed psychiatric/substance use hospital• Daily oversight of a leadership team including; 1 Nurse Manager and 4 House Supervisors • Responsible to lead 120+ nursing and support staff• Responsible for oversight of financial wellbeing and nursing budget • Ensure the hospital is meeting regulatory and patient safety requirements• Ensure an environment where patient satisfaction is reviewed and discussed with staff• Creation of processes to ensure: timely attendance of staff, proper tracking of patient belongings, proper tracking and ordering of supplies, hiring and orientation of staff• Work closely with Therapy to ensure safe and comprehensive patient care.• Closed staffing gap from 67% to 13%
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OhioHealth
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Nurse Manager
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Aug 2019 - Jan 2022
Administrative Nurse Manager, Women and Newborns• Manage the daily operations of a 29 bed Postpartum unit • Daily oversight of a leadership team consisting of 1 Clinical Nurse Manager and 4 Clinical Nurse Leaders• Responsible for oversight of financial wellbeing and budget in excess on 1.2M • Ensure the adherence to regulatory and safety guidelines • Responsible to meet and maintain Quality goals through the Lean Daily Management and KPI processes.• Responsible for collaboration and design on a multi-million-dollar NICU expansion construction project• Responsible for the hiring and management of nursing and patient support staff budgeted for 84 FTE• Responsible to coordinate care with the Neonatal Intensive Care Unit the involvement of mom’s with infants in the NICU• Received “Exceeds expectations” annually for manager accountabilities include customer experience goals, safety goals, finance goals, unit culture improvement goals• Led the unit through the implementation of Covid processes and response for mother/baby couplets
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Manager, Quality, Accreditation and Patient Safety Department
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Nov 2016 - Aug 2019
Lead a team of Patient Safety Specialists in an effort to ensure the delivery of safe patient care.Oversee the facilitation of Root Cause Analysis and Apparent Cause Analysis teams to address safety concerns. Oversee the development and operationalization of RCA and ACA action plans. Ensure the sustainability of RCA and ACA action plans through the development and auditing of outcome measures.Lead the Patient Safety team through continuous process improvement on the daily work of the team.Lead a team of Outcomes Managers in the daily process improvement efforts in; surgery, anesthesia, behavioral health and women's health at Riverside. Assist the team in determining, through the use of data and metrics, where improvements are needed. Assist the team in coordinating and tracking improvement projects and coaching them through these projects to sustainability and beyond.Lead a team of Peer Review Specialists in the intricate work of Peer Review and assess the process improvement opportunities identified through this work.Work in direct collaboration with the Manager of Risk Management to ensure that the teams are working cohesively and have shared goals.Work in direct collaboration with the Senior Director of Nursing to co-chair the Quality Coordinating Council, a multi-disciplinary body to review Quality concerns and RCA action plan metrics.Member and/or Chair multiple System wide committees and work teams directed at improving Quality and Patient Safety initiatives.
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Colorado Technical University
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United States
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Higher Education
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700 & Above Employee
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Instructor/Course SME/Developer
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Aug 2015 - Jun 2020
• Facilitation of the online learning environment for multiple courses in the Bachelor of Science in Nursing (BSN) program• Grade of student assignments in accordance with course outcomes and assignment guidelines• Engage students in Discussion Board learning.• Participation in faculty meetings and faculty summit• Assist in the development of multiple Bachelor of Science Degree in Nursing as well as Masters in Nursing courses for the nursing program using Intellipath. The development includes: self guided lessons and content exams.
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Riverside Methodist Hospital
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Hospitals and Health Care
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700 & Above Employee
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Patient Safety, Clinical Outcomes
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Jun 2015 - Nov 2016
• Work, in collaboration with the Director of Quality and Patient Safety and the Risk Management team to determine safety trends and concerns.• Facilitated a process improvement project in order to re-align the Lateral Integrative Safety Team (LIST) at Riverside with its original purpose. Creating a charter and core membership roster for the team.• Facilitates weekly LIST meetings in which divisions within the hospital meet with a multidisciplinary team to discuss safety concerns.• Facilitates weekly meetings with the Risk Management team in order to discuss concerns and trends from a risk and safety point of view.• Work to improve working relations with the Risk Management team.• Investigate safety events that are reported via unusual occurrence reports, phone calls and in person notification.• Determine, with guidance from the Director of Quality and Patient safety, the best course of action for safety events• Facilitates both Root Cause Analysis and Apparent Cause Analysis meetings in response to safety events, this includes assembling the team, compiling the timeline of the event and serving as the meeting facilitator• Responsible for assisting in the formulation of action plans that address the cause of safety events for both RCA’s and ACA’s• Serves as a member of the Ohio Health System Safety Peer Group• Attend monthly Safety Even Classification meetings in order to lateralize safety actions• Serve as co-chair for the System Medical Hold Team; a multidisciplinary, multi-facility team whose goal is to clarify the issues that surround the Medical Hold order at Ohio Health.
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Chamberlain University
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United States
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Higher Education
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700 & Above Employee
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Instructor
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Jun 2009 - Jun 2015
Coordinate the classroom and blended course shell learning experience of both Bachelor of Science in Nursing (BSN) students as well as Associate's Degree in Nursing (ADN) students. Supervise clinical instructors in a variety of settings, ensuring that course objectives are met in the clinical setting. Coordinate the classroom and blended course shell learning experience of both Bachelor of Science in Nursing (BSN) students as well as Associate's Degree in Nursing (ADN) students. Supervise clinical instructors in a variety of settings, ensuring that course objectives are met in the clinical setting.
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Education
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Chamberlain College of Nursing
Doctorate of Nursing Practice, Nursing Leadership -
Chamberlain University
Master's degree, Nursing -
Chamberlain College of Nursing
Master's Degree, Nursing Education -
Wright State University
Bachelor's Degree, Nursing