Experience

Self-employed

• United States
• Advertising Services
• 700 & Above Employee

• Virtual Office, Marketing and Workers' Compensation Assistant

  • Mar 2019 - Present

  Responsibilities:Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency.Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the business, its functions, and standard operating procedures.Screens the supervisor and staff member calls and determines if the call requires their attention.Certifies invoices relating to contract employee purchase orders.Responds verbally and/or in writing to inquiries and administrative problems.Provides background checks on current employees and customers.Creates intermediate graphic designs for flyers, brochures, RPF covers, PowerPoint presentations and other projects.Edits and writes RFPs and contracts and providing advanced word processing.Manage workers' compensation issues and can communicate/mediate with workers' compensation insurance companies.Provide consulting for small business' on current workers' compensation laws and requirements.Log and administer safety materials and regulations regarding OSHA and local state laws.Provide small to high workloads and can deliver projects within 30 miles from home office.



SELECTEMP Employment Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Claims Manager/Corporate Assistant

  • Apr 2017 - Mar 2019

  Plan, organize, administer and supervise workers’ compensation, including the review and processing of claims and legal documents, participation in settlement negotiations, recommending loss control strategies, instructing executive and management staff on workers’ compensation issues, and ensuring conformance to applicable laws and regulations while maintaining a high level of customer service.Develop, recommend and implement workers’ compensation policies and procedures;recommend and implement goals and objectives.Supervise the management of employee injury cases; investigate or oversee the investigation ofclaims; develop strategies to handle specific cases in consultation with the appropriate parties.Participate in budget preparations and monitor expenditures; determine the extent of the company's liability; recommend and negotiate claim settlements; establish reserves for anticipated costs on cases.Opening new workers' compensation claims for processing new claims.Assist each branch with securing modified work for Injured Workers, Accident Investigation, completion and submissions of supporting documentation.Interface with physicians, attorneys, employees and management staff; make recommendations regarding medical aspects of develop and coordinate return-to-work plans; coordinate and monitor rehabilitation plans for injured employees; evaluate results of pre-employment and return-to-work medical examinations and make appropriate determinations.Attend workers’ compensation hearings; manage third-party subrogation cases to seekreimbursement from third parties.Identify, evaluate and assess probability and severity of losses; develop, implement, and monitorcompany-wide cost containment strategies to prevent and minimize losses.Provide staff assistance to the President and executive staff; conduct research and studies;prepare and present staff reports and other correspondence as appropriate.



MacDonald-Miller Facility Solutions

• United States
• Construction
• 700 & Above Employee

• Administrative and Proposal Marketing Manager

  • Oct 2016 - Feb 2017

  Manage request for proposal (RFP) database: Obtain plans, specs, & instructions to bidders; review CRM history; Track RFP assignments and outcomes, manage various reporting tasks. Manage proposal-related tasks as assigned for projects under pursuit by Construction Special Projects Group, including: Produce/assemble high-quality proposals (Adobe InDesign & Microsoft Word) Manage proposal database Manage workers' compensation databaseManage workers' compensation claims; oversee claims coordinatorsCollection and updating of boilerplate informationPrinting and assembling digital and/or hardcopy presentations Maintenance of proposal archiveComplete Requests for Qualification and Pre-Qualification documents. Assist with turnover of project to operations (assemble submittals, write-ups, etc)Assist with meeting planning and coordination for weekly sales meeting; quarterly financials; annual retreat; etc. Manage or update department databases, including job write-ups and creation of job directories, etc. Proactive and flexible attitude in assisting with urgent matters that may arise daily. Prepare agendas, schedule meeting spaces, and manage team calendars for all meetings and events. Assist with ongoing initiatives and process improvements (lean): research & development; documentation, and maintenance.Work with field personnel to facilitate communication, coordination, and other tasks. Provide timely and constructive feedback to key personnel concerning projects.Positively represent team at company events and presentations.Develop positive rapport with customers, co-workers and municipalities that builds constructive and effective relationships Perform routine administrative sales- and office-related tasks, as assigned. Design marketing materials for sales team and company wide events.Consult, edit and manage marketing team on advertisements, designs and branding creation and guidelines.



IMA Financial Group, Inc.

• United States
• Insurance
• 700 & Above Employee

• Sales Resource Center Coordinator

  • Apr 2012 - Oct 2016

  Collaborate with leadership to manage IMA’s Strategic Vision 2020 objectives around brand, value proposition and customer experience.Team leader on SharePoint launch for departmental organization.Assist with budget and oversee stock inventory and ordering system.Worked alongside workers' compensation and employee benefits team to ensure documents were in compliance with federal and state laws.Oversee administrative projects and distribute them among appropriate staff members.Monitor work flow, sort work in order of priority.Develop creative and innovative marketing and proposal packages.Maintain agency spreadsheets and specialized databases for workers' compensation and employee benefits.Create RFPs and proposals through design, templates and editing materials for workers' compensation and employee benefits teams.

• Account Technician - Employee Benefits

  • Jan 2010 - Jul 2012

  Maintaining client information related to employee benefits and workers' compensation in database that includes policy and client information and marketing data. Creating benefit guides and websites for clients. Assisting in presentation preparation for benefits and peer review over documents. Administrative support which includes creating and sending client letters to carriers, monitoring office supplies and all office functions as necessary. Working with HR staff to help administer employee benefits through developing websites, generating benefit statements, marketing new and existing plans and providing insurance knowledge.

• Administrative Coordinator

  • Aug 2007 - Apr 2010

  Provide executive level administrative support, document management support and word processing to 210+ employees in areas of creating proposals, presentations, organizational charts, financial spreadsheets, research documentation, correspondence, graphics, web page creation and unique special projects.Played key role of educating, instructing and training new administrative staff and interns on office policies and procedures as well as all essential duties required by their job.Managed front desk duties to include switch board, answering inquiries, customer service and processing incoming and outgoing mail.



Grace Church

• Executive Assistant and Advocate Leader

  • Jan 2007 - Nov 2008

  Provide support to Executive Staff for event planning, meeting minutes, computer support and creating web pages.Coordinate meetings, providing updates to congregation in regards to missions around the world, initiating congregation support for missionary's in field, creating web page for missionary news.Managed team of 6 with education and support for research and hospitality services for international partners in missions.



Oregon Department of Forestry

• Lead Aircraft Dispatch Coordinator

  • Jun 2004 - Mar 2005

  Performed all essential duties for administrative needs within the department including compliance, meetings, presentations, reports and community and government relations.Coordinated test trial for dispatched Air Tankers with the assistance of Federal Government Officials.Obtained Dispatching license through the Federal Government.



Jennifer's Preschool

• Business Owner

  • Feb 2002 - Feb 2004



Social Security Administration

• Government Administration
• 700 & Above Employee

• Legal Secretary

  • Aug 1999 - Jan 2002

  Obtained both medical and non-medical evidence needed for hearings. This included contact with the claimant and/or representative to secure current evidence of record or to independently request current evidence from a medical source through the State agency. On my own initiative, request a consultative examination if it is deemed necessary to complete the file. If the Request for Hearing (R/H) is untimely filed, contacts claimant or representative to secure information to decide whether good cause exists to extend the time for filing the R/H, or whether an ALJ dismissal should be issued. Draft dismissal orders for the ALJ if a determination is made that the R/H is untimely filed or if it does not meet sufficient legal and regulatory requirements. Identify other discrepancies and/or deficiencies in the file and resolves by obtaining information, documentation and other pertinent data required to process the case.Based on a thorough knowledge of the disability program, select pertinent exhibits to be included in the case record. Mark exhibits in preparation of the case.On my own initiative, compose complex and/or technical correspondence to Members of Congress, claimants, attorneys, lay representatives and various offices of SSA relating to a wide variety of matters, releasing correspondence without review. Ensuring that files are clearly annotated to identify congressional inquiries.Perform a wide range of actions in support of post-hearing case development, including composing correspondence to request medical reports from physicians, hospitals, claimants' representatives, etc., and to prepare responses to written inquiries on cases. Maintains a follow-up system to ensure receipt of requested records.Discuss individual cases and reviews exhibits with claimants, lay representatives, and attorneys prior to the hearing. Explains hearing procedures, presents the proposed exhibits, and advises claimant of right to the admission of an exhibit(s).