Experience

StimLabs

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Director Of Continuous Improvement

  • Nov 2021 - Present

  Reporting to the Vice President of Operations, the Operations Director of Continuous Improvement is responsible for the delivery of process innovation and continuous improvement initiatives across multi-jurisdictions. They will play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology, and the supporting framework, to deliver business transformation.-Identify and deliver process improvement activity across the business through employing process improvement methodologies and the application of innovative thinking-Work with key business stakeholders on deviations, investigations and nonconformances to mitigate risk and determine quality impact on tissue/product. -Lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions-Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working-Identify trends and process variations as part of establishing a continuous improvement monitoring systems-Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis-Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements-Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.-Partner with Quality to document, manage, and resolve CAPAs Show less

• Director Of Operations

  • Mar 2021 - Nov 2021

  Responsible for operations activity including facility management, the manufacture of transplantable products derived from human cells or tissues, and distribution of human cells, tissues, and cellular tissue-based products. (HCT/Ps). Performed capacity planning by managing staffing needs, resources, and donor forecasting.Maintained quality through management of process, policy review, and short/long term project troubleshooting.Worked with the Quality to ensure all documentation needs are met.Worked with Donor Services to coordinate tissue needs with capacity availability.Worked with Product Development to assist in technology transfer of new products to a regulated manufacturing environment.Maintained product supply/demand through budget and productivity planning.Documented deviation and investigations through research to root cause and implementation of corrective and preventative actions.Safety and facility management. Show less



ReNu Medical, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Operations

  • Mar 2020 - Feb 2021

  Lead a 130+ Manufacturing team while Implementing Lean Manufacturing to create standards for increased throughput and train problem solving techniques for efficient resolution. Forecast and manage budget, workforce management, supply chain, and client relations while supporting business development. Auditing for non-compliance and implementing controls to ensure a quality environment always. Creatively respond to and create an environment to continue manufacturing during Covid-19 while ensuring the safety of the workforce. Develop safety program to ensure safety standards are consistently met. Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Global Business Services Director of Operations/ Contract & Proposal Management

  • Nov 2017 - Aug 2019

  Responsible for building a 815+ Global Business Services hub in downtown Nashville for Operations processes supporting global markets. Responsible for a 75+ person organization booking and maintaining $1.7B Annual Service Contract Business. • Implemented a Lean Training program that created the Culture of continuous improvement placing the Customer First. • Developed and Implemented a Business Continuity Program including Emergency Action Plan including training & structuring a team of 60+ Safety Wardens for emergency response. • Transitioned a 75+ organization from two locations to GBS hub maintaining business continuity in driving $1.7B annually. • Manage performance of service proposals and contracts while transforming processes to improve productivity and first time right through utilization of Lean methodologies including Daily Management & Problem Solving. Show less

• Business Service Operations Director South Zone

  • Aug 2012 - Nov 2017

  Partner with the Zone Vice President while leading the Zone Operations team to exceed performance and growth targets. Establish strategic operational programs to attain Customer Service financial, top line growth, & customer satisfaction goals while growing and optimizing business results and maintaining compliance. Maintained Top performing Zone for five years• Developed Center of Excellence for installations that drove over 60% improvement in First Time Right for Equipment Installation Qualiy Documentation Compliance & over 45% improvement in productivity for national Imaging Systems. • Introduced multiple products into revenue growth program.• Partnered with Business Intelligence Team to develop Capacity Planning tool, Entitlements Reporting, and other resources that drove productivity improvement and customer satisfaction.• Pilot program for Imaged Guided Therapy proactive alert system to reduce system downtime.• Customer facing meetings for problem resolution Show less

• Senior Manager, Service Operations

  • Oct 2006 - Aug 2012

  Coach and develop Management Team supporting a $160M service order process & FDA regulated complaint handling process. • Implemented SOX compliance controls for consistency in financial compliance• Planned, tested, and implemented service order processes in major SAP system integration• Developed a complaint handling process across Imaging modalities developing teams in two locations to ensure compliance in FDA mandated Quality complaint handling procedures for all service records.• Transitioned a team of manual billing processes and audit procedures into automated program improving productivity and revenue recognition Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Manager Call Center Management

  • Oct 1999 - Jul 2006

  Coach and develop employees to achieve in performance and customer resolution in a customer service center environment. Provide support and knowledge through Project Management opportunities to increase efficiencies and provide an outstanding customer experience. • Exceeded quality monitoring expectations monthly • Launched online banking platform • Supported workforce management scheduling • Temporary assignment of Regional Director for three months • Transitioned business across the country supporting shut down of local center Show less