Jennifer Hughes

Associate Digital Product Manager at Millennial Specialty Insurance
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Contact Information
us****@****om
(386) 825-5501
Location
Round Rock, Texas, United States, US
Languages
  • English -

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Bio

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Oct, 2023
    - Nov, 2024
  • Property & Casualty Producer License
    -

Experience

  • Millennial Specialty Insurance
    • United States
    • Insurance
    • 100 - 200 Employee
    • Associate Digital Product Manager
      • Oct 2023 - Present

    • Assistant Manager Of Technology
      • Dec 2021 - Oct 2023

  • Realtor.com
    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Consumer Success Manager
      • Oct 2020 - Dec 2021

  • QBE North America
    • United States
    • Insurance
    • 700 & Above Employee
    • VP, Executive Account Manager
      • Apr 2015 - Jun 2020

      Manage the effective development and retention of key client accounts by regularly communicating with clients, gathering needs and requirements and developing and implementing strategy to foster strong partnerships and align client objectives with organizational growth.

    • Customer Service Manager
      • Jun 2006 - Apr 2015

      Lead team of 15 licensed insurance agents in service call center environment. - Provided recognition and/or development plans - Conduct training sessions for new hires - Revise policies and procedures and quality monitoring program - Ensure service level agreements are met - Resolved escalated customer concerns

  • Bank of Amercia
    • Customer Service Manager
      • 2006 - 2012

    • Customer Service Manager
      • 2006 - 2012

  • Countrywide Insurance Services
    • Simi Valley, CA
    • Senior Customer Service Representative
      • Jun 2003 - Jun 2006

      Customer service for high volume call center. Resolve issues, answer questions, and counsel insured's regarding Home, Auto, Renters insurance. Customer service for high volume call center. Resolve issues, answer questions, and counsel insured's regarding Home, Auto, Renters insurance.

Education

  • Royal High School

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