Experience

FUNNY BONE COMEDY CLUB

• United States
• Entertainment Providers
• 1 - 100 Employee

• Ticket Agent

  • 2004 - Present

  • Complete opening and closing procedures, including counting the contents of the cash register and balancing register. • Answer phones using multi-line phones, handling customer reservations, questions and customer problems • Add reservations for specific nights and times into the database • Update excel reports tracking customer counts, yearly customer counts, and credit card transactions • Complete opening and closing procedures, including counting the contents of the cash register and balancing register. • Answer phones using multi-line phones, handling customer reservations, questions and customer problems • Add reservations for specific nights and times into the database • Update excel reports tracking customer counts, yearly customer counts, and credit card transactions



Alorica (Accquired West Corporation Jan 2015)

• Greater Omaha Area

• Programmer Analyst

  • 2005 - Aug 2017

  • Wrote, tested and implemented scripts to enhance end user experience. • Worked closely with account managers and clients to establish specifications for new and existing programs. • Performed testing to verify quality and function before it was released. • Modified existing code to correct errors and add script enhancements • Worked with clients, collaborating companies and support teams to launch products on time. • Prepare and provide documentation following SDLC processes • Provide on call support for production issues, taking ownership and responding with sense of urgency to any escalations and incidents that occur Show less



Sitel Corporation

• Omaha, NE

• Business Analyst

  • 2004 - 2005

  • Liaison between Account Managers and Programmers. • Execute SQL statements in order to find specific information for clients and account managers • Review all reports to be sent to clients • Liaison between Account Managers and Programmers. • Execute SQL statements in order to find specific information for clients and account managers • Review all reports to be sent to clients



West Corporation

• Omaha, NE

• Information System Analyst

  • 2001 - 2003

  • Followed client specifications for both script programming and fulfillment programming • Worked on multiple clients with various screen styles and fulfillment processes • Worked on numerous projects both as an individual and as part of a team • Followed client specifications for both script programming and fulfillment programming • Worked on multiple clients with various screen styles and fulfillment processes • Worked on numerous projects both as an individual and as part of a team