First Notice of Loss Intake Claims Specialist

• Mar 2018 - Present

File First Notice of Loss claims for claimants and policy holders accurantly and in a timely manner. Explain claims process to appropriate parties Headed our team incentives commitee to improve call center metric and assist with managing birthday celebrations Attach document and calls to claims as necessary Assisted with Diary Task assigned to me Schedule appraisals for claimants and insureds so that vehicles can be evaluated in a timely… Show more File First Notice of Loss claims for claimants and policy holders accurantly and in a timely manner. Explain claims process to appropriate parties Headed our team incentives commitee to improve call center metric and assist with managing birthday celebrations Attach document and calls to claims as necessary Assisted with Diary Task assigned to me Schedule appraisals for claimants and insureds so that vehicles can be evaluated in a timely manner. Assisted with new hire training and shadowing Promoted to CSR 2- 01/2019 Provide additional support when Supervisor is out of the office Currently in CSR 3 training Set up rentals for customers using ARMS Assist with moving vehicles to storage free facility using CoPart Sending documents needed via email using Office 365, Fax using RightFax, and mail Assisted with providing updates on claim or answer questions customer have to the best of my ability Assist with CIA emails assigned to me Provide explanation on documents parties recieve via mail Assist with directing callers to appropriate adjusters for further assistance Offered new scripting ideas for both english and queque Show less File First Notice of Loss claims for claimants and policy holders accurantly and in a timely manner. Explain claims process to appropriate parties Headed our team incentives commitee to improve call center metric and assist with managing birthday celebrations Attach document and calls to claims as necessary Assisted with Diary Task assigned to me Schedule appraisals for claimants and insureds so that vehicles can be evaluated in a timely… Show more File First Notice of Loss claims for claimants and policy holders accurantly and in a timely manner. Explain claims process to appropriate parties Headed our team incentives commitee to improve call center metric and assist with managing birthday celebrations Attach document and calls to claims as necessary Assisted with Diary Task assigned to me Schedule appraisals for claimants and insureds so that vehicles can be evaluated in a timely manner. Assisted with new hire training and shadowing Promoted to CSR 2- 01/2019 Provide additional support when Supervisor is out of the office Currently in CSR 3 training Set up rentals for customers using ARMS Assist with moving vehicles to storage free facility using CoPart Sending documents needed via email using Office 365, Fax using RightFax, and mail Assisted with providing updates on claim or answer questions customer have to the best of my ability Assist with CIA emails assigned to me Provide explanation on documents parties recieve via mail Assist with directing callers to appropriate adjusters for further assistance Offered new scripting ideas for both english and queque Show less