Experience

Cygna Labs

• United States
• Computer and Network Security
• 1 - 100 Employee

• Renewal Manager DDI

  • Mar 2022 - Present



BT Americas (BT Diamond IP)

• Inside Sales/Global Maintenance Renewal Manager

  • Aug 2010 - Mar 2022

   Responsible for annual maintenance renewals for all customers in US, Canada, EMEA and APAC  Implemented process for maintenance renewals as this was a new role in the organization  Annual revenue from renewals totalling more than seven million dollars annually  Coordinate billing and collections for maintenance related issues  Support global sales team with customer set-up, collections, small orders  Account manager for internal orders



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Training Coordinator

  • May 1997 - Aug 2010

  Training Operations Analyst  Work with large, strategic customers to schedule their training requests for a number of curriculums  Work internally with delivery managers to manage instructor schedules to balance external customer requests, development and certification time and internal training  Maintain training schedule for internal/external students posted externally on the web  Coordinate Third Party training offerings for customers and clients  Coordinate with… Show more Training Operations Analyst  Work with large, strategic customers to schedule their training requests for a number of curriculums  Work internally with delivery managers to manage instructor schedules to balance external customer requests, development and certification time and internal training  Maintain training schedule for internal/external students posted externally on the web  Coordinate Third Party training offerings for customers and clients  Coordinate with global managers to schedule resources as needed in the US Proposal Management  Primary point of contact in the US for all training related issues for RFP’s, RFI’s and RFQ’s  Support proposal management teams and sales teams to provide training offers, curriculums and pricing for bids and proposals based on the solution architecture  Support proposal management teams by responding to training related questions/issues in the customer offer  Provide support globally to other universities working on bids and proposals  Created and implemented a Bids and Proposals process to be followed by others in the organization supporting bids Professional Services Coordinator  Worked with new and existing customers to schedule installation services  Scheduled internal service engineers to perform on-site customer upgrades and service Show less



Waterloo Gardens

• Inventory Manager

  • May 1995 - May 1997