Jennifer Poussard
Customer Service Representative at Casella Process Solutions- Claim this Profile
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Bio
Scott Dillon
I am pleased to write a recommendation for Jennifer Poussard. Jennifer reported to me at Thompson Center Arms in the Sales Department as a Sales Administrator and Order Entry Clerk. Her duties included daily downloading Electronic Data Interchange orders from key customers, entering orders received by mail, fax and email, maintaining Thompson Center Arms Federal Firearms License File, tracing serial numbers for BATF requests, and managing any reporting requests assigned to her. Jennifer played a key role in the success of the sales team. She ensured key customer orders were processed and correctly prioritized ensuring on-time delivery of product and maximizing profitability for Thompson Center Arms. Firearms manufacturing is a highly regulated industry and subject to strict laws and frequent inspection. Jennifer’s attention to detail ensured that the sales department always met or exceeded expectations in these areas. On a daily basis, she demonstrated a positive,
Scott Dillon
I am pleased to write a recommendation for Jennifer Poussard. Jennifer reported to me at Thompson Center Arms in the Sales Department as a Sales Administrator and Order Entry Clerk. Her duties included daily downloading Electronic Data Interchange orders from key customers, entering orders received by mail, fax and email, maintaining Thompson Center Arms Federal Firearms License File, tracing serial numbers for BATF requests, and managing any reporting requests assigned to her. Jennifer played a key role in the success of the sales team. She ensured key customer orders were processed and correctly prioritized ensuring on-time delivery of product and maximizing profitability for Thompson Center Arms. Firearms manufacturing is a highly regulated industry and subject to strict laws and frequent inspection. Jennifer’s attention to detail ensured that the sales department always met or exceeded expectations in these areas. On a daily basis, she demonstrated a positive,
Scott Dillon
I am pleased to write a recommendation for Jennifer Poussard. Jennifer reported to me at Thompson Center Arms in the Sales Department as a Sales Administrator and Order Entry Clerk. Her duties included daily downloading Electronic Data Interchange orders from key customers, entering orders received by mail, fax and email, maintaining Thompson Center Arms Federal Firearms License File, tracing serial numbers for BATF requests, and managing any reporting requests assigned to her. Jennifer played a key role in the success of the sales team. She ensured key customer orders were processed and correctly prioritized ensuring on-time delivery of product and maximizing profitability for Thompson Center Arms. Firearms manufacturing is a highly regulated industry and subject to strict laws and frequent inspection. Jennifer’s attention to detail ensured that the sales department always met or exceeded expectations in these areas. On a daily basis, she demonstrated a positive,
Scott Dillon
I am pleased to write a recommendation for Jennifer Poussard. Jennifer reported to me at Thompson Center Arms in the Sales Department as a Sales Administrator and Order Entry Clerk. Her duties included daily downloading Electronic Data Interchange orders from key customers, entering orders received by mail, fax and email, maintaining Thompson Center Arms Federal Firearms License File, tracing serial numbers for BATF requests, and managing any reporting requests assigned to her. Jennifer played a key role in the success of the sales team. She ensured key customer orders were processed and correctly prioritized ensuring on-time delivery of product and maximizing profitability for Thompson Center Arms. Firearms manufacturing is a highly regulated industry and subject to strict laws and frequent inspection. Jennifer’s attention to detail ensured that the sales department always met or exceeded expectations in these areas. On a daily basis, she demonstrated a positive,
Experience
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Casella Process Solutions
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United States
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Biotechnology
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1 - 100 Employee
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Customer Service Representative
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Apr 2021 - Present
Process orders and Quotes. Process orders and Quotes.
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Sales Lead Coordinator
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Aug 2016 - Apr 2021
Customer service is my number one priority. I am responsible for making appointments for general service and emergency service. I am the sales lead coordinator scheduling appointments. I create the jobs for our install crew and pull the necessary permits. Account receivable. Customer service is my number one priority. I am responsible for making appointments for general service and emergency service. I am the sales lead coordinator scheduling appointments. I create the jobs for our install crew and pull the necessary permits. Account receivable.
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Receptionist / Administration
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May 2012 - Aug 2016
Enter sales orders, transfer inventory, answer phones, place special orders, verify time cards, post payments, bank reconciliations, accounts receivables. Enter sales orders, transfer inventory, answer phones, place special orders, verify time cards, post payments, bank reconciliations, accounts receivables.
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Receptionist
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Jan 2012 - Apr 2012
Make appointments, answer multiline phone, filing, faxing, email correspondents, post bills, data entry, manage our food pantry and all documentations, and order office supplies Make appointments, answer multiline phone, filing, faxing, email correspondents, post bills, data entry, manage our food pantry and all documentations, and order office supplies
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Sales Administrator / Order Entry Clerk
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Apr 2010 - Oct 2011
Download Electronic Data Interchange orders daily, enter orders received via mail, fax, or email, process international purchase orders, apply payments towards open invoices, process credit card payments, maintain federal firearms license file, process catalog requests, serial number traces for the BATF, and run reports for the Sales Manager Download Electronic Data Interchange orders daily, enter orders received via mail, fax, or email, process international purchase orders, apply payments towards open invoices, process credit card payments, maintain federal firearms license file, process catalog requests, serial number traces for the BATF, and run reports for the Sales Manager
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Customer Service Rep.
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Jun 2008 - Apr 2010
Web sales, web order downloads, phone sales, order processing, preparing check deposit slips after verification of funds, firearm serial number entry, and customer property spreadsheets Web sales, web order downloads, phone sales, order processing, preparing check deposit slips after verification of funds, firearm serial number entry, and customer property spreadsheets
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Customer Service / Technical Support
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Oct 2004 - Jun 2008
Sales, answer phones, technical support, credit card processing, data entry, MS Word for customer letters, and Excel for reports for CRS Manager
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Laborer
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May 2002 - Oct 2004
Assembly and inspection of firearms and accessories.
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Education
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Spaulding High School
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