Experience

CMS - Criticom Monitoring Services

• United States
• Security and Investigations
• 1 - 100 Employee

• Billing Administrator

  • May 2011 - Present

  May 2011–Present -Criticom Monitoring Services Billing Administrator  Provide excellent customer service and billing support to multiple dealers of alarm services provided by Criticom Monitoring Services nation wide.  Provide third party billing support for the dealer’s subscribers.  Generate and mail monthly alarm monitoring billing to multiple dealers.  Provide regular daily system activity reports to dealers.  Handle inbound billing customer service calls.  Receive and enter subscriber contracts from dealers.  Process third party subscriber billing changes and cancellations at the request of the dealers.  Enter recurring billing to dealers based upon services provided. Show less



Protection 1 Security Solutions

• United States
• Security and Investigations
• 700 & Above Employee

• • Mar 2004 - May 2011

   Generated, quality checked and posted daily customer recurring billing batches prior to final posting. Provided coaching to team members as well as branches to resolve and correct billing issues. Assisted management in creating monthly billing schedules.

• • Jan 2003 - Mar 2004

   Received and quality checked hard copy customer contracts received from Protection One’s branches nationwide.  Approved or suspended branch sales commissions based upon accuracy of contracts received. Provided excellent customer service to all Protection One branches.

• • Sep 2001 - Jan 2003

   Received and processed multiple types of alarm signals from Protection One’s large nationwide customer base.  Handled inbound customer service calls Displayed proficiency in handling multiple system types, some of which required special procedures, Efficiently handled a high volume of alarms per hour. Coordinated with police, fire and patrol agencies across the country to protect customers Regularly served as temporary acting supervisor.  Operated command center.