Program Manager II

• Jan 2022 - Present

Optimize efficiencies throughout People and Administration business units, including Core Operations, Enterprise Operations, Workplace Services and Human Resources. Facilitate the design and implementation of process improvements to accelerate long-term success and growth related to projects, ongoing analytical analysis, reporting, and core system relationship management. Optimize efficiencies throughout People and Administration business units, including Core Operations, Enterprise Operations, Workplace Services and Human Resources. Facilitate the design and implementation of process improvements to accelerate long-term success and growth related to projects, ongoing analytical analysis, reporting, and core system relationship management.

Customer Service Staff

• Nov 2021 - Present

Assist customers with questions, provide information about products and services, and enhance customer experience through interaction and support. Assist customers with questions, provide information about products and services, and enhance customer experience through interaction and support.

Small Business Owner

• Jun 2021 - Present

Co-own and operate event-based bubble tea and freeze-dried food vendor; responsible for all aspects of the day-to-day operations; finance management, purchasing, inventory, administrative responsibilities, customer service, marketing materials, website development, and planning. Co-own and operate event-based bubble tea and freeze-dried food vendor; responsible for all aspects of the day-to-day operations; finance management, purchasing, inventory, administrative responsibilities, customer service, marketing materials, website development, and planning.

Performance Improvement Consultant, Knight Cancer Institute

• Nov 2019 - Dec 2021

Assists with implementation of Knight strategic and organizational performance improvement initiatives through project work, facilitation, consultation, education and reporting. Functions as a change agent utilizing performance improvement methodologies, both in the Knight and across OHSU departments that improve efficiency and effectiveness in operations, research, and clinical activities.

Finance Commitment Administrator, Knight Cancer Institute

• Jan 2019 - Nov 2019

Responsible for the overall integrity and coherence of the Commitment Tracking program within the Knight Cancer Institute, ensuring commitments are accurate and reportable.Refined commitment tracking systems and processes to ensure adequate funding is available to fund the research program/faculty member at time of need. Aligned commitments with forecasted philanthropy, match existing funds to current expenditures and forecasted commitmentsIdentified gaps in funding that had a compelling potential to receiving additional philanthropy (in coordination with OHSU Foundation partners)Oversaw donor reporting, in conjunction with OHSU Foundation and researchers Show less

Process Improvement Manager, Knight Cancer Institute

• Jun 2017 - Jan 2019

Managed several projects at a time, including operational based engagements, marketing projects, community work, clinical trials initiatives, and general performance improvement activities across multiple initiatives. Projects included managing risks, issues, and taking corrective measures to ensure alignment with overall business goals. Utilized OHSU systems to consult, design, create, and organize project work to improve processes and solve everyday business solutions with the Knight Cancer Institute. Coached and facilitated the development of a comprehensive project tracker and reporting portal for the Center for Early Detection Advanced Research Center (CEDAR), resulting in a systematic solution to track project health against milestones and deliverables that is scalable up to 300 active projects Show less

Project Coordinator, Knight Cancer Institute

• Aug 2015 - Jun 2017

Organized and executed four Innovative Design Workshops to remove infrastructure and process barriers in order to develop a more efficient and effective method for maintaining and expanding clinical trial contracting services at OHSU; aligning institutional services to support customers by improving collaboration and reducing contract turnaround time greater than 90% of the time Designed, trained, and implemented an electronic project tracking and contract approval system for the Biostatistical Shared Resource unit to track 100% of all projects; improving transparency, efficiency, and workload management Analyzed, documented, refined, and visualized web request process for internal and external facing websites to achieve business priorities; fully understanding current operating environments and desired results driven by stakeholder integrationDrove process improvement projects associated with central administrative office effectiveness, creating and implementing over 40 new standard operating procedures relating to administrative and finance processes; reducing errors and duplicative workManaged over 135 SharePoint subsites and created curriculum for 51 SharePoint power users, both basic and advanced; breaking work silos and increasing collaboration between 37 work units Show less

Executive Project Coordinator, Neurosurgery

• Sep 2013 - Jun 2015

Simultaneously managed administrative duties including project management support, coordinating travel, meetings, and scheduling for the Vice President of Neurosciences, Department Chair, Vice Chair, and Department Administrator of NeurosurgeryStreamlined department processes to determine optimum staffing and improved internal recruitment procedures for onboarding of faculty and staffImproved efficiency and instituted best-practices in systems by converting records to a paperless filing system and directed staff in the organization of over 400 pages of process documentation Designed and developed a collaborative web-based portal to ease access to critical business information, increase productivity, provide data recovery, and streamline processesManaged the migration of 180 users from an analog to a Cisco VoIP phone system and provided department network and telephone trainingMentored five staff and four student workers, provided ongoing supervision, managed and delegated appropriate responsibilities, and assisted in training and support Show less

Administrative Assistant, Neurology

• Dec 2011 - Sep 2013

Provided research and financial administrative support to thirteen Neurology subspecialty programs including the Jungers Center for Neuroscience Research, the Neurosciences Critical Care Unit, and the Neuromuscular programOversaw purchasing, generated and processed accounts payable/receivable for 280 employeesStandardized and verified funding sources and accounting procedures for OHSU, OHSU Foundation, and the Portland VA Research FoundationDirected training for thirteen administrative personnel, including managers and support staffBrainstormed, initiated, designed and developed an archiving system based on SharePoint technology to improve quality of reporting and document accessibilityMaintained professional and technical knowledge by attending educational workshops, completing online trainings, establishing personal networks, and participating in professional institutions Show less

Office Manager

• Dec 2005 - Aug 2011