Experience

Orix Marketing

• United States
• Marketing Services
• 1 - 100 Employee

• Customer Relations Manager

  • Jul 2022 - Present

  • Maintain accurate records of client interactions and communications. • Provide regular reports on client accounts and their performance. • Serve as the main point of contact for client inquiries, requests, and feedback. • Understand client goals and needs and ensure they are met by our services. • Ensure project details, timelines and expectations are clearly understood by all parties. • Maintain accurate records of client interactions and communications. • Provide regular reports on client accounts and their performance. • Serve as the main point of contact for client inquiries, requests, and feedback. • Understand client goals and needs and ensure they are met by our services. • Ensure project details, timelines and expectations are clearly understood by all parties.



Altair Colombo

• Sri Lanka
• Real Estate
• 1 - 100 Employee

• Customer Relations Executive

  • Feb 2019 - Jun 2022

  • Responsible for the maintenance of admin related material and stationary management. • Organizing company records. • Responding to customer complaints and inquiries (Email, Live chat, Calls) to ensure client satisfaction and needs are met. • Acting as the main custodian in coordinating and passing all inquiries by directing it to the relevant department. • Overseeing front desk, janitorial services and managing the respective staff. • Organizing workflow ensures the employees understand their duties and responsibilities. Show less



Sakura International Pvt. Ltd

• Piliyandala, Sri Lanka

• Sales Manager cum Staff Incharge

  • Oct 2017 - Jan 2019

  • Assisting the company to acquire new customers. • Upselling additional products and services to existing portfolio of clients. • Organizing workflow ensures the employees understand their duties and delegated tasks. • In charge of all staff members in the company’s two branches. • Assisting the company to acquire new customers. • Upselling additional products and services to existing portfolio of clients. • Organizing workflow ensures the employees understand their duties and delegated tasks. • In charge of all staff members in the company’s two branches.



Carmudi Sri Lanka

• Colombo, Sri Lanka

• Marketing Manager

  • Jan 2017 - Oct 2017

  • Developing marketing strategies for the company in line with company objectives both online and offline. • Overseeing the company’s official magazine distribution. • Handling of the “Loyalty Card” program accordingly. • Developing marketing strategies for the company in line with company objectives both online and offline. • Overseeing the company’s official magazine distribution. • Handling of the “Loyalty Card” program accordingly.



MAS Holdings

• Apparel & Fashion
• 700 & Above Employee

• Industrial Engineering Coordinator

  • Sep 2014 - Dec 2016

  • Preparing incentives for the production floor using the devise efficiency systems (SAP) that integrate workers, machines, materials, information, and energy to make a product or provide a service. • Preparing daily, weekly, monthly, and annual reports to be presented to the higher management. • Data analyzation of the Industrial Engineering department. • Building and maintaining a profitable relationship with key Clients and stakeholders. • Preparing incentives for the production floor using the devise efficiency systems (SAP) that integrate workers, machines, materials, information, and energy to make a product or provide a service. • Preparing daily, weekly, monthly, and annual reports to be presented to the higher management. • Data analyzation of the Industrial Engineering department. • Building and maintaining a profitable relationship with key Clients and stakeholders.