Experience

Greene County Public Health

• United States
• Government Administration
• 1 - 100 Employee

• • Nov 2022 - Present

• • Jul 2013 - Feb 2023

• • Jan 2013 - Jul 2013



Bank of America

• United States
• Banking
• 700 & Above Employee

• Senior Operations Representative

  • Nov 2002 - Dec 2012

  Perform data entry, form identification, check processing, on-line review, taxpayer notifications and complete reconciliation of New York State Personal Income Tax and New York City Business & Excise/Property Tax returns using complex procedures. Personal keying put-thru consistently 50% or more over production standards. Team member of Intelligent Character Recognition (ICR) template implementation process which tests over 1200 templates annually. In 2012, each template was turned on four weeks earlier than the previous year and template volume was up by an average of 136%; this contributed to a savings of $173,000 in temporary labor expense. Direct workflow and prioritize work assignments for up to 200 data entry operators in a high volume, fast paced, production environment in order to meet both departmental goals and customer requirements. Act as a group leader for a group of up to 20 data entry operators: answer questions, keep attendance, provide first-level disciplinary action. Perform production string tests and New York State Department of Taxation and Finance (NYS DTF) customer phase tests. Show less



Colony Liquor & Wine Dist., LLC

• Accounts Receivable Clerk

  • Jun 2002 - Jun 2003

  Updated customer database with State Liquor Authority information on a weekly basis. Coordinated payments with sales staff in various locations to process payments and prepare deposits in order to keep customers in compliance with State Liquor Authority deadlines. Provided excellent customer service by acting as a liaison with other departments to ensure customer satisfaction. Updated customer database with State Liquor Authority information on a weekly basis. Coordinated payments with sales staff in various locations to process payments and prepare deposits in order to keep customers in compliance with State Liquor Authority deadlines. Provided excellent customer service by acting as a liaison with other departments to ensure customer satisfaction.



C.G. Creations

• France
• Furniture

• Administrative Assistant

  • May 1997 - Apr 2002

  Assisted the company president on special projects by analyzing new product flyers and catalog shots for quality assurance. Collaborated with the company president to make travel plans and gathered products and supplies for shipment to trade shows. Maintained working database of customer accounts and assisted with customer service as needed. Accounts receivable responsibilities including: opened new accounts, processed payments, credit and collections calls, UPS billing reconciliation. Assisted the company president on special projects by analyzing new product flyers and catalog shots for quality assurance. Collaborated with the company president to make travel plans and gathered products and supplies for shipment to trade shows. Maintained working database of customer accounts and assisted with customer service as needed. Accounts receivable responsibilities including: opened new accounts, processed payments, credit and collections calls, UPS billing reconciliation.