Senior Community Engagement Manager

• Apr 2022 - Present

Working to shape the future of Portland as a destination and a great place to live, through the lens of regenerative tourism and destination stewardship.

Administrative Support Manager (Project Manager)

• Apr 2020 - Mar 2022

- Conduct day-to-day project coordination, planning, and implementation across multiple teams- Manage CRM database and maintain CMS and email marketing platforms

Partner Services Administrator & Database Manager

• Apr 2017 - Apr 2020

Managed CRM database and logistics for membership program, including communications, invoicing and events. Served on Simpleview CRM User Group from 2019-2020.

Convention Sales Coordinator

• Jul 2016 - Mar 2017

Group Rooms Coordinator

• Aug 2014 - Jul 2016

Act as the primary resource for the operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Responsible for verification of reservations, online bookings and rooming lists. Provide ongoing communication between the client, the hotel, and the sales office ensuring all operational standards are met including brand standards, audit requirements and overall guest satisfaction. Show less

Guest Service Agent

• Jan 2014 - Jul 2014

Experience multiple areas of operations within a four-diamond full-service hotel by cross-training at the front desk, concierge, housekeeping, and bell desk.

Reservations Agent

• Sep 2011 - Jan 2014

Created reservations for business, leisure and convention travelers in a friendly, efficient and professional manner. Generated revenue for the hotel by utilizing suggestive selling techniques. Scored 100% on a mystery shop call from Volk Enterprises and was nominated as "Star of the Month" in September 2012.

Group Rooms Assistant

• Jan 2013 - Jun 2013

During my internship as a Group Rooms Assistant, I served as a main contact for clients from several corporate, educational, entertainment and social groups. I used the terms of their sales contracts to create group block reservations and rooming lists, as well as creating invoices and setting up billing for larger groups.

Front Office Manager

• May 2011 - Aug 2011