Administrator of Planning Coordination (Health Care Systems & Quality Analyst Planner)

• Oct 2022 - Present

▪ Management of the State of New Hampshire’s Mental Health and Substance Use Database (Phoenix 2) and the state’s Designated Receiving Facility (DRF) database.▪ Functions as the primary technical support contact regarding databases and reporting by providing training, troubleshooting complex technical issues, problem solving, and advising internal and external users. ▪ Oversees all database changes and enhancements from development to planning and implementation aspects; including defining strategic objectives, prioritizing project initiatives, assigning resources, and managing project delivery.▪ Creates technical documentation, such as submission templates, data submission guides, policies, procedures, use case examples, and identifies resources to ensure data and reporting processes of highly visible state programs are adequately supported.▪ Represents the Bureau of Program Quality (BPQ) and Data Analytics (DA) in meetings and effectively presents information related to healthcare data and technology issues to stakeholders, agency management, federal agencies, BIS, DoIT, contractors and other external vendors.▪ Performs routine, standardized data reporting (on a monthly, quarterly and annual basis), as well as federal and ad hoc data reporting, which requires defining new business requirements, designing new query logic and producing innovative query methodologies. ▪ Provides effective oversight of data analytics tasks and delegation of project responsibilities to subordinate staff and reviews the completion of these tasks to ensure status, accountability, completeness, and accuracy.▪ Independently maintains effective relationships with all data submitting agencies (including communicating and interfacing with a broad spectrum of roles, such as data analysts, system programmers, clinical staff, clinical quality managers, technical managers, executive directors, program leads, etc.) ensuring the success of highly visible programs within the Department. Show less

Business System Analyst

• May 2019 - Present

Health Information Technology Business Intelligence Data Analyst

• Jun 2016 - Oct 2022

▪ Functioned as the organization’s Senior Data Analyst, supervising the collection and preparation of all publically sourced data in the Health Awareness for Rural Communities (HARC) Database. ▪ Supervised the analytical reporting and release of all HARC data metrics to ensure data control and consistent data reporting. ▪ Researched and studied the Colorado Health Care System and interpreted white papers, technical specifications, and interpreted data to prepare succinct analytical reports on findings and present this information to audiences of varying technical abilities. ▪ Actively contributed to grant application submissions. ▪ Provided ad-hoc Healthcare Information Technology Business Intelligence reporting services to staff and external organizational members. Show less

Technical Lead/Research Associate

• Jan 2013 - May 2016

• Provided technical leadership on major projects: • Managed and defined a technical plan to monitor project progress so that goals were met. • Ensured that all phases of UAT were comprehensive and executed on time. • Functioned autonomously with minimum direction or support from senior management. • Interfaced directly with external stakeholders to understand business needs. • Communicated effectively across diverse working groups to strengthen project vision. • Oversaw program developers to ensure requirements followed database design guidelines. • Resolved key issues effectively and in a timely manner through prioritization. • Recommended solutions for issues as they arose. • Researched, analyzed, designed, and oversaw the implementation of new systems. • Increased the effectiveness of system enhancements considering customer and future needs. • Volunteered to complete tasks essential to project success, removing barriers/obstacles. • Created system documentation. • Organized, facilitated, and scribed team meetings. Show less

Project & Quality Manager

• May 2010 - Jan 2013

▪ Supervision of over 20 employees in the IPv6 and Routing Consortiums.▪ Spearheaded ISO 17025 accreditation efforts, obtaining/maintaining organization accreditation.▪ Performed conformance, interoperability, acceptance and regression testing on vendor devices and assisted staff with troubleshooting issues to resolution.▪ Updated hardware, software, patches, and configurations on vendor devices for testing.

Project & Operations Manager

• May 2008 - Jan 2013

As Operations Manager at the UNH InterOperability Laboratory, I maintained the day-to-day operations and testing schedules of the IPv6 and Routing Consortia. I addressed customer inquiries and concerns regarding past, present and future product testing. Depending on need, I facilitated conference calls, organized department and lab-wide meetings to disseminate important information. In an effort to improve the training procedures in the lab, I created new (and updated old) training content, constructing an expansive focus of topics for newly hired employees and assisted them with their transition into becoming effectively familiarized with IPv6 protocols and becoming test technicians. Show less

IPv6 Test Technician

• Jun 2006 - May 2008

As an IPv6 Test Technician (and throughout management status at the UNH-IOL), I verified networking infrastructure to ensure that it complied with Internet Protocol Standards. I was trained in report writing, RFC research, and was required to update industry vendors frequently with testing status.

Laboratory Technician

• Jan 2007 - May 2008

The New Hampshire Veterinary Diagnostics Laboratory (NHVDL) assists the New Hampshire Commissioner of Agriculture and State Veterinarians in their efforts to monitor and control important animal diseases. It contributes to the academic, research and outreach missions of the University of New Hampshire College of Life Sciences and Agriculture. At the NH Veterinary Diagnostics Laboratory, I performed microbiological diagnostics of clinical specimens, plating them using using aseptic technique, isolating bacteria cultures on media and executing a variety of biochemical tests and identification systems to identify pathogens. Once identified, they were tested for Antibiotic susceptibility (Kirby Bauer Disk Diffusion Technique). Show less