Experience

Motorcycle Mechanics Institute

• United States
• Architecture and Planning
• 1 - 100 Employee

• National Campus Admissions Rep

  • Mar 2021 - Present



Brookline College

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Representative

  • May 2020 - Mar 2021



Freedom Financial Network

• United States
• Financial Services
• 500 - 600 Employee

• Debt Consultant II

  • Aug 2018 - Apr 2020



Bryan University

• United States
• Higher Education
• 100 - 200 Employee

• Senior Admissions Representative

  • Mar 2017 - Aug 2018

  Admissions representatives for undergraduate military and civilian students. Enrolling for academic and occupational degrees. Admissions representatives for undergraduate military and civilian students. Enrolling for academic and occupational degrees.



EDMC

• United States
• Education Management
• 700 & Above Employee

• Assistant Director Of Admissions

  • Mar 2015 - Mar 2017

  • Successfully enroll civilian and military students into Argosy University Online undergraduate and graduate degree programs and ensure they are successfully transitioned into the classroom • Engage students in conversation regarding their interest and plans to continue their education. • Assist potential students in determining their fit and eligibility into our programs • Accompany the potential student on a virtual online tour, introducing them to the online campus and classroom • Guide potential students through the enrollment process which includes; application, securing transcripts, financial aid, and academic acceptance • Work interdepartmentally to ensure the potential students have the best experience throughout the enrollment process and classroom orientation Member of the student empowerment committee. Graduate of the EDMC S.T.E.P. Program (Skills to enhance potential) Jan 20, 2016. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Mar 2013 - Oct 2014

  Provide superior customer service and offer protection products to ensure renters are fully satisfied with their rental experience and return to us every time they need a rental vehicle. Responsible for using cost control, P&L statements, and other tools to create profitability at my branch and the business as a whole. Market to local businesses to obtain new partnerships and help sustain relationships with current partnerships. Learn to mentor, train, develop, manage and promote my own staff. Provide superior customer service and offer protection products to ensure renters are fully satisfied with their rental experience and return to us every time they need a rental vehicle. Responsible for using cost control, P&L statements, and other tools to create profitability at my branch and the business as a whole. Market to local businesses to obtain new partnerships and help sustain relationships with current partnerships. Learn to mentor, train, develop, manage and promote my own staff.



Apollo Education Group

• United States
• Higher Education
• 700 & Above Employee

• Technical Assistance Center Analyst

  • Aug 2011 - Dec 2012

  Worked as a Level 1 Technical Support Analyst within the Apollo Enterprise Contact Center Shared Services. Responsible for performing procedures and projects, as assigned, which are within the scope of ensuring the service quality of the Technical Support department and the impact those services have on students, faculty, and staff, with limited supervision.

• Qualifying Specialist

  • Oct 2010 - Aug 2011

  Worked as an outbound contact specialist within the Apollo Contact Center. Performed outbound calls using the qualifying call script to transfer potential students to enrollment advisors. Participated in a variety of beta testing of new systems such as the predictive dialer using the Avaya phone system.



Leslie's

• Retail
• 700 & Above Employee

• Retail Store Manager

  • Jan 2008 - Aug 2009

  Oversaw the stores performance to ensure it exceeded customer service standards, sales plans, profit margins, and payroll. Recruited, trained and developed all personnel on all required training programs. Ensured the store product presentation fit company expectations. Fixed all technological issues with point of sale systems and phones fax, printers in store. Selected as a Leslies Presidents Club member in 2008. Oversaw the stores performance to ensure it exceeded customer service standards, sales plans, profit margins, and payroll. Recruited, trained and developed all personnel on all required training programs. Ensured the store product presentation fit company expectations. Fixed all technological issues with point of sale systems and phones fax, printers in store. Selected as a Leslies Presidents Club member in 2008.