Account Manager

• Mar 2022 - Present

Country Training manager

• Apr 2018 - Mar 2022

Responsible for Planning, design and management of a country wide ICT Talent Ecosystem that creates a pool of industry certified talents ready for the labor market. This includes building relationship with the Academia and Education regulators, Planning Instructor training and certification program, students training program and certification, hosting of bi-annual job fairs and Education Summit.•Worked collaboratively with Academia (Authority, Instructors and students), ingetting over 4000 students certified in various Huawei technologies certification.•Planned and managed three major ICT competition in all Nigerian Tertiary institution,with 16,000 students competing.•Planned and successfully managed 100 Train the trainer for over 400 Instructorsfrom 120 Institutions. •Managed Train-the-Trainer programs and sessions to ensure high quality trainers forvarious Academic institutions in Nigeria.•Cultivated strong professional connections through client visits, on-sitepresentations, and road shows.•Organized trainings for intending and established Channel partners. Trainedconsultants, staff, and end-users in use of Huawei products.•Reported on training activities and analyse the data to drive results and improvelearning for partners and instructors.•Coordinated certification exams for intending and existing partners, students and Instructors. Show less

Channel service/ operations manager || Customer Success Manager

• Apr 2018 - Mar 2022

•Exceeded annual target with partnership renewal rate above 90% for over 40 accounts.•Successfully upgraded the business level of over 30 partners for project implementation.•Promoted new product features and increased customer usage by 80% •Achieved over 2000 certified partners, customers and students in Nigeria.•Managed the on-boarding process, customer lifecycle and ensured activation and satisfaction.•Worked closely with cross-functional teams to provide timely resolution of product and account related & customer support issues.•Acted as first point of contact for customer/partner training, data conversion and problem solving.•Supported new customers by scheduling demos, presentations and workshops and training to secure customer/partner retention and increase growth.•Organized quarterly business review for named channel partners to review their progress, service opportunities, service performance, and incentives•Tracked Customer/partner health and performance to maintain the standards of enablement. Provided ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria.•Effectively handled and addressed customer issues through-out the post- sales engagement to increase customer satisfaction.•Drove customer partnership renewals and upselling.• Conducted online & onsite training / workshop sessions for new and existingcustomers on the usage of Huawei tools & software and demonstrated how best itcan improve their business.•Built and maintained relationships while working to reduce churn, promoteengagement and business growth.•Implemented training process, incentive program, initiatives to identify highperformers for partners and staffs.•Trained partner sales, presales and engineering team to increase their capabilitiesfor project implementation.•Oversee Channel event set-up, planning and execution strategy. Show less

Operations Manager

• Dec 2017 - Mar 2018

- Conferred with sales teams to communicate target, boost revenue and improve promotional strategies. - Manage daily operations of the company. - Managed the sales and digital team - Responded to customer requests for products, services and company information - Created a satisfaction survey for customer feedback and to resolve issues and create effective solutions. - Confirm itineraries and meeting with key corporate contacts. - Oversee accounts, book-keeping and inventory management. Show less