Experience

The LeverEdge

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Care Representative

  • Feb 2014 - Present



Winn Technology Group

• United States
• Advertising Services
• 1 - 100 Employee

• Inbound Technical and Product Support for a Major Financial Institution

  • Mar 2007 - Sep 2013

  Provided AP automation, Technical and Product support from PO delivery to invoice processing and payments for international and domestic top 500 companies via the Order to Pay Network. Assisted with the penetration of ePayables, enhancing business performance and improving financial results. Assisted suppliers with EDI, Auto-Configuration E-File or E-File via VAN / FTP.

• Business Development / Demand Generation Specialist

  • Mar 2007 - Sep 2013

  Appointment setting - schedule face-to-face meetings, scheduled conference calls, or online meetings and product demonstrations.Lead generation - identify both immediate, short-term sales opportunities, as well as pipeline leads for ongoing cultivation and nurturing. Telemarketing outreach combined with email, marketing automation, and social media, to generate actionable leads on behalf of various clients. Lead Qualification - take initial contacts from various clinets, qualify them, gather critical business intelligence, and deliver sales opportunities based on client-defined criteria. Market Research - Conduct primary market research to help Clients both domestically and globally with Profile market trends, Strengthen interactions with customers, Time the launch of a new product or service, Optimize products features and/or service options, and Gain competitive insight. Show less

• Data Analytics / Data Analyst / Production Specialist

  • Mar 2007 - Sep 2013

  Data Analytics; Use analytical knowledge to inspect, clean, transform, and model data with the goal of highlighting useful information, suggesting conclusions, and supporting decision making. Processing, stratifying and loading data for marketing campaigns, upholding quality assurance standards throughout the project lifecycle, and generating in-depth customized reporting for each client campaign. Data Analytics duties encompass data-centric activities such as client data development and preparation, integration, analytics and quality control. After Completion of programs I analyze survey, cleanse, verify, and normalize data and produce executive reports for clients. I also build databases with the data provided by clients, obtaining additional information such as phone numbers, addresses, email utilizing eGrabber, D&B, and Hoover's to name a few. I build screen's for programs as well.Develop and maintain marketing database, portal automation, provide data services to clients. Scrub and cleanse lead lists, lead profiles, database dispositions, and call analysis.Deliver qualified leads and appointments, Identify, nurture, and qualify actionable sales opportunities, Build and support channel marketing programs, Recruit attendees for live and online marketing events, Develop, cleanse and verify marketing databases, Support inbound marketing initiatives, and Collect and analyze valuable business intelligence. Lead scoring and lead nurturing rules and calendar touches, Call intervals based on status disposition, Call back dates/times for high-priority contacts, Email communications, tracking opens/clicks, Content, management, messaging and reporting by data segment and key variables, Audit trail history for prospect behavior, both live and digital, Call guide development and matrix-based messaging. Show less



Eastern Research Services

• New Port Richey, Florida

• Supervisor and Research Specialist

  • Feb 2001 - Jul 2006

  Dayshift supervisor for one of the largest U.S. independent, technically-advanced and customer responsive market research companies, providing telephone interviewing and value-added coding, tabulation and reporting services to market research firms, corporate research departments, advertising agencies, public relations firms and consultants. Dayshift supervisor for one of the largest U.S. independent, technically-advanced and customer responsive market research companies, providing telephone interviewing and value-added coding, tabulation and reporting services to market research firms, corporate research departments, advertising agencies, public relations firms and consultants.