Experience

Citizens Bank - WI

• United States
• Banking
• 1 - 100 Employee

• Customer Support Representative

  • May 2021 - Present

  As a customer support representative at Citizens Bank, I would work with many customers and ensuring that I am able to help fix and issues or concerns that they are experiencing. I provide details on products and services to each customer, whether it be for business or consumer, to make sure that I am pointing them in the right direction with products that can help benefit them now and in the future. I also identify other opportunities that I think would be a great fit for that customer and refer them to the right person. Being in my department I continue to make sure that I am communicating effectively to my customers as well as other parts of my organization. One major key is making sure that there is a strong line of communication and collaboration between me and my team as well as management. Show less



Tri City National Bank

• United States
• Banking
• 200 - 300 Employee

• Lobby Supervisor

  • Apr 2019 - May 2021

  Processing customers transactions and helping them with all their banking needs while focusing on creating relationships with our customers in our community. Opening personal and business accounts and helping point customers in the right directions to help them now and in the future. Watching sales and reports to make sure we have a plan on how to achieve our locations goals and the banks goals as a whole. Coordinating with upper management and communicating with them on how our branch was running. Guiding my team and ensuring everyone is reaching their goals and moving in the right direction for our customers and our company. I also would make sure that what we are doing aligns with our mission and purpose. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Food and Beverage Manager

  • Jun 2016 - Apr 2019

  Managing our Licensed Starbucks inside target while maintaining contact with our outside Starbucks District Manager. Making sure we are up to date on company policies and Starbucks nationwide launches of new products and drinks. I'm also in charge of the Food and beverage in my Target store on the salesfloor. I work with multiple vendors/ sales representatives to get new products in and go over existing displays and products that are in the store. I manage a team to work an end to end process while still focusing on proper cleaning within the food department as well as assisting our guests. Would go through sales by department and see which ones we were down in and look at what I could do to help improve that specific department as well as looking at too departments to see what we were winning at. Manage inventory and ordering. Show less

• Softlines Team Leader

  • Mar 2015 - Apr 2019

  Managing my team in apparel focusing on helping guest and mantaining the brand on the floor. Remerchandising and setting all departments either by Visual Adjacency or creating a look of my own. Educating and training new or existing team members.

• Logistics Manager

  • Jul 2013 - Mar 2015

  Running the Backroom process. Managing a team focusing on location accuracy, clean stock rooms, and being in stock. Working safe and efficiently while still beating goal times.

• Brand Associate

  • Feb 2011 - Jul 2013

  Softlines Brand Merchandiser Setting Visual Adjacencies and maintaing the clothing departments