Experience

Royal Roads University

• Canada
• Higher Education
• 400 - 500 Employee

• Business Systems Manager, Professional and Continuing Studies

  • Jul 2023 - Present

• Learning and Development Advisor, Professional and Continuing Studies

  • Apr 2022 - Present

• Online Learning Coordinator

  • Jan 2021 - Mar 2022

  Prioritizing and managing multiple tasks, with excellent organizational and project management skillsImplementing continuous improvement through quality assurance feedback mechanismsEstablishing an effective communication pipeline to students and facultyLeading a successful and positive learning communityTroubleshooting and documenting technical issuesAssisting the planning and execution of program requirements and objectivesAcquiring and maintaining knowledge of current technology as it applies to Learning Management Software (LMS) and instructional design Show less



Pacific Coast University for Workplace Health Sciences

• Canada
• Higher Education
• 1 - 100 Employee

• Associate Director of Admissions, Student Services and Alumni Relations

  • May 2015 - Dec 2020

  Initiating new and revised policy as a part of the senior leadership team Contributing to strategic planning through the Integrated Marketing, Academic, and Enrollment Plans Coordinating both Academic and Continuing Studies programming, including contract training, and scholarship initiatives Installing and maintaining the Student Records System (SRS) Developing curriculum: Student Orientation & Digital Literacy courses Supporting student recruitment and enrollment management activities Stakeholder Management: Community and external organizations Implementing and coordinating targeted social media campaigns Developing quality assurance mechanisms for continuous improvement Processing admissions applications and coordinating transfer requests Processing transcripts and transfer credit requests Advising students on academic progress and career goals Show less



Vancouver Island University

• Canada
• Higher Education
• 700 & Above Employee

• Coordinator, Education Abroad/Student Retention

  • Dec 2008 - Jan 2011

  Study Abroad student registration and enrollmentEnsuring proper course transfer credits from abroad universities towards VIU creditResponsible for the confidentiality of Student RecordsAssisting in the planning and travel of all VIU Study Abroad studentsEstablishing, maintaining, administering and analyzing statistical data from retention surveys and exit interviewsTracking and monitoring student progress on student exchange programsAdapting and maintaining Study Abroad electronic database systemCollect payments for registration, making deposits, cheque requisitions and wire transfers Assist in the design, production and updating of all Study Abroad website materialDevelop and maintain Study Abroad promotional materialsDevelop pre-departure packages featuring relevant materials for study abroad destinationsIdentify tasks and timelines and ensure adherence and completion of processesMaintain contact with applicants and answer general and routine inquiriesManaging and maintaining Study Abroad ledger system, student ledger system and data entryGenerating reports in relation to applicants and run class lists for instructional and administrative useWorking with targeted departments to develop, support and coordinate activities aimed at improving retention of VIU International studentsAssist in the planning, implementation and design of orientation and student retention workshops. Coordinating information, ideas, and statistics regarding student retention on a campus-wide level to include international educationDeveloping template profiles and associated feedback mechanisms to aid in identification and retention of “at-risk” students by designing data collection forms, reports and surveys.Collaborating in the planning, development, and implementation of services to foster student success and retentionScheduling meetings & appointments, courier shipments, photocopying and other general office duties Show less

• Homestay Assistant

  • Dec 2007 - Dec 2008

  Adapting and maintaining student and host family electronic database systemPlanning, scheduling and preparing meetings and eventsProviding clerical support for Homestay Manager and Homestay CoordinatorAssisting students with enquiries and referrals to the Homestay Manager and CoordinatorPreparing purchase orders and manual cheque requisitionsActing as a liaison with International Education and Malaspina High SchoolAdapting and maintaining the Homestay Host Support WebsiteSupervising work experience and temporary/casual employees with HomestayServing as a liaison between agents, students and host familiesImplementing and maintaining filing/database systemAssisting with the marketing and recruitment of host families for HomestayProviding high level of quality support to both students and host familiesPreparing, designing and formatting brochures, newsletters and correspondenceEffectively communicating with students from diverse background Show less



City of Nanaimo

• Canada
• Government Administration
• 200 - 300 Employee

• Temporary/Casual

  • Jun 2007 - Dec 2007

  Providing reception duties for various departments throughout the city Scheduling, preparing and organizing meetings Operating multi-line Switchboard Preparing reports and agendas for high profile meetings and events Managing and maintaining extensive on-line filing system Processing incoming/outgoing mail Coordinating, planning and assisting with community events Researching and collecting data for reports, agendas and members of the community Providing reception duties for various departments throughout the city Scheduling, preparing and organizing meetings Operating multi-line Switchboard Preparing reports and agendas for high profile meetings and events Managing and maintaining extensive on-line filing system Processing incoming/outgoing mail Coordinating, planning and assisting with community events Researching and collecting data for reports, agendas and members of the community