Jennifer Mulkey
Purchasing Agent at ASE Direct, Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Office Software Specialist
Tennessee College of Applied Technology-ShelbyvilleFeb, 2018- Oct, 2024 -
Microsoft Access 2013
Certiport - A Pearson VUE BusinessJan, 2018- Oct, 2024 -
General Office Assistant
Tennesse College of Applied Technology-ShelbyvilleDec, 2017- Oct, 2024 -
Microsoft Excel 2013 Certification
Certiport - A Pearson VUE BusinessDec, 2017- Oct, 2024 -
Microsoft PowerPoint 2013
Certiport - A Pearson VUE BusinessOct, 2017- Oct, 2024 -
Microsoft Word 2013 Certification
Certiport - A Pearson VUE BusinessOct, 2017- Oct, 2024 -
Certificate of Training United States Air Force
United States Air ForceJun, 2014- Oct, 2024
Experience
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ASE Direct, Inc.
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United States
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Wholesale
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1 - 100 Employee
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Purchasing Agent
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Dec 2021 - Present
Reviewed catalogs, industry periodicals and directories andconsulted with other department personnel to locatenecessary goods and services.Maintained and reviewed computerized and manual recordsof purchased items, costs, deliveries, product performanceand inventories.Monitored shipments to ensure that goods came in on timeand resolve problems related to undelivered goods.Arranged payment of duty and freight charges.Conferred with staff, users and vendors to discuss defectiveor unacceptable goods or services and determine correctiveaction.Responded quickly to meet customer needs and resolveproblems.Evaluated suppliers based on price, quality, selection, serviceand supplier's reputation and history. Assisted with new hire orientation and employee training. Show less
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Customer Service Representative
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Jun 2019 - Dec 2021
Addressed customers courteously using suitable methodsand problem-solving skills.Responded to telephone inquiries and complaints followingstandard operating procedures.Updated and maintained database with accurate customerinformation and timely data entry.Greeted customers by name and displayed respectfulattitude, helping develop rapport with customer base andbuild lasting relationships.Followed up with customers regarding product functionalityand overall satisfaction.Provided account information to customers and explained billservice policies and customer rights.Complied with corporate and regulatory policies regardinginformation confidentiality and privacy.Maintained logs and documentation to detail key informationregarding incoming and outgoing calls.Delivered personalized customer service relating to questionsand promptly resolved basic problems on customer accounts.Developed and maintained working knowledge of internalpolicies, procedures and services to appropriately addresscustomer issues.Investigated and researched issues to determine root causesand appropriate resolution methods.Remained open to feedback from supervisor and peers tobuild and improve skills set.Referred unresolved customer grievances to designateddepartments for further investigation.Navigated multiple computer systems and applications andutilized search tools to find information.Used job-related software to complete contract forms,prepare change of address records or issue servicediscontinuance orders.Made appropriate account corrections to resolve customerproblems. Show less
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Randstad
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France
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Human Resources Services
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Reception Administrator
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Aug 2018 - May 2019
Resolved escalated complaints and answered questions regarding policies and procedures. Monitored office supply needs with consistent inventory checks and requisition approvals. Complied with corporate and regulatory policies regarding information confidentiality and privacy. Located and corrected data entry errors with thorough verification methods. Stored completed documents in assigned locations. Prioritized competing tasks to meet high-volume targets. Completed database updates to record required information. Provided product information and resolved concerns to assist customers. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Show less
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Legal Secretary
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Mar 2015 - Nov 2016
Received and placed telephone calls.Mailed, faxed or arranged delivery of legal correspondence to clients, witnesses and court officials.Assisted attorneys in collecting information such as employment, medical and other records.Scheduled and made appointments.Made photocopies of correspondence, documents and other printed matter.Met deadlines while maintaining high-quality deliverables.Performed routine and scheduled maintenance services
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Security Forces
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Apr 2014 - Nov 2016
Operated company vehicles to patrol large sites. Secured exits and entrances at end of operations, controlling access to building.Worked with coworkers to complete tasks.Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.Checked surveillance cameras to identify disruptions or unlawful acts.Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.Provided personal escorts to personnel and visitors upon request.Responded to alarms by investigating and assessing situation.Participated in testing of facility's fire and emergency response preparedness plans.Monitored and authorized entrance of vehicles or people to keep property secure.Patrolled premises regularly to maintain order and establish security presence.Utilized defensive tactics and handcuffing techniques to apprehend suspects.Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.Administered first aid and obtained assistance from paramedics to respond to medical emergencies.Answered various alarms to investigate disturbances. Locked doors and gates of entrances and exits to secure buildings.Patrolled assigned areas on foot or in company vehicle to confirm personal, building and equipment security. Show less
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Education
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2016 - 2022
Park University
Bachelor's degree, Business Administration and Management, General -
2017 - 2018
Tennessee College of Applied Technology-Shelbyville
Administration Office Technology- Medical, Business/Office Automation/Technology/Data Entry -
2008 - 2010
Crater High School
Excelerated Diploma, General Studies
Community
