Jennifer Monroe
Customer Success Manager at Trellix- Claim this Profile
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Topline Score
Bio
Credentials
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BitGlass Cloud Security Professional
Bitglass, Inc.Sep, 2021- Nov, 2024 -
PMI-ACP
Project Management InstituteSep, 2014- Nov, 2024 -
Certified Scrum Master
Scrum AllianceOct, 2017- Nov, 2024
Experience
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Trellix
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United States
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Computer and Network Security
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700 & Above Employee
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Customer Success Manager
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Jan 2022 - Present
• Function as the customer liaison for Enterprise accounts with revenue of $5M by hosting biweekly meetings with the customer to review current Service Requests, upcoming training/webinars, product updates, and Health Watch reports. • Develop strategic relationships with the customers to understand their environment, challenges they are facing, and how the Trellix products can assist the customer. • Acted as the voice of the customer for enhancement needs or new requirements for our products. • Create a get-well plan for accounts that are at-risk of selecting a competitor product for replacement. • Assist with internal projects such as playbook creation, Endpoint Adoption and CMS on-boarding site.
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Community Health Systems
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United States
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Hospitals and Health Care
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700 & Above Employee
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Program Manager/Team Lead
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Feb 2019 - Jan 2022
• Responsible for the forecasting and allocation of the departments $9M Projects budget and updating metrics to provide to leadership.• Creating the project schedule for the year to identify when projects should start based on the Project Manager’s availability. • Met with the IT Department to identify cross-functional projects that would impact the Security department and software.• Reviewed weekly status reports and provided the updates to Senior Leadership.• Provided coaching for the Senior Project Managers regarding their project documents, escalations, and professional growth.• Part of the Leadership team which reviewed projects and provided coaching for the department.
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Sr. Project Manager
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Apr 2018 - Feb 2019
• Implementation of McAfee across the environment on ~110,000 endpoints, including AntiVirus, FRMP, & DLP products• Collaborated with IT for the divestiture of hospitals from within the company by implementing a Palo Alto at the site for cutover, then working after to remove Security applications and remove the necessary Active Directory accounts• Provided weekly status reports to the Leadership team
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eviCore healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Sr. IT Project Manager
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Jun 2016 - Apr 2018
• Collaborated with Post-Acute Care leadership to deliver needed functionality contributing to more than $20M in new business. • Provide reports to senior IT leadership to brief them on project status regarding scope, costs, and timelines. • Advocated for system improvements that drove the greatest ROI. • Communicated project updates to the business, addressed risks, and coordinate change management as issues developed. • Collaborated with Post-Acute Care leadership to deliver needed functionality contributing to more than $20M in new business. • Provide reports to senior IT leadership to brief them on project status regarding scope, costs, and timelines. • Advocated for system improvements that drove the greatest ROI. • Communicated project updates to the business, addressed risks, and coordinate change management as issues developed.
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American Modern Insurance Group
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United States
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Insurance
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700 & Above Employee
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Project Manager
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Jan 2013 - Jun 2016
• Mentored IT resources to focus on essential priorities and enabled them to achieve success in their roles. • Developed project schedules, assignments, and targeted implementation dates. • Reported project status on scope, budget, and time to Senior Management. • Communicated with the business partners to ensure proper requirements and development deliverables were completed. • Ran multiple small to medium sized projects with a revenue of $2M. • Identified project risks and determined mitigation actions to minimize or eliminate impact.
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Fidelity Investments
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United States
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Financial Services
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700 & Above Employee
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Project Manager
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Nov 2010 - Dec 2012
• Led cross-functional project teams through the project lifecycle. • Managed projects with a revenue of $2M. • Established appropriate lines and levels of project communication with business, development, and executive leadership teams. • Conducted meetings to ensure objectives were met and tracked progress to provide updates to leadership. • Led cross-functional project teams through the project lifecycle. • Managed projects with a revenue of $2M. • Established appropriate lines and levels of project communication with business, development, and executive leadership teams. • Conducted meetings to ensure objectives were met and tracked progress to provide updates to leadership.
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Atos
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France
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IT Services and IT Consulting
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700 & Above Employee
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Project Coordinator
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Sep 2004 - Nov 2010
• Coordinated with multiple Project Managers to identify dependencies or risks in their projects that had an impact on multiple other projects within the $1M program. • Collaborated with customers to understand current and future business requirements. • Project Management responsibilities included identifying, scheduling project tasks, and providing lessons learned. • Coordinated with multiple Project Managers to identify dependencies or risks in their projects that had an impact on multiple other projects within the $1M program. • Collaborated with customers to understand current and future business requirements. • Project Management responsibilities included identifying, scheduling project tasks, and providing lessons learned.
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Education
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2015 - 2016
Ashford University
Bachelor’s Degree, Organizational Management -
2014 - 2014
DeVry University
Business Administration and Management, General -
1999 - 2001
Edison Community College
Associate of Science (AS), Systems Engineering
Community
