Information Technology Support Specialist

• May 2021 - Present

Personal Computer Technician

• Mar 2020 - May 2021

Provide technical support to end users in all City departments by solving computer and network related issues. The PC Tech is part of an IT team that understands the complexities and advantages of a multi-departmental environment and will help implement, maintain, support, and upgrade end user computing devices. The IT Department is responsible for nearly 1,000 end user computing devices, of which 800 are mobile clients. Assisting with asset management of the will be a core duty of this position. Responsibilities: • Installs personal computer hardware and software and CONFIGURES personal computers to work on the City’s network. • Assists end users with software and hardware operational problems and performs diagnostics using a variety of system utilities. • Responds to user requests for assistance. • Performs maintenance of computer hardware and software. • Tracks City-wide inventory of all enterprise software and hardware. • Helps the Customer Service Manager with budgeting for replacement devices • Provides individual training on use of common applications used by City employees. • Contacts vendors for solutions to hardware or software related issues. Show less

Senior Support Analyst

• Jan 2018 - Mar 2020

Computer Support Associate

• Aug 2008 - Jan 2018

• Maintain and update asset inventory (hardware and software within building) • Installing software on all building computers for the purpose of ensuring availability for use by site staff and students. • Attend meetings and training to increase skills in special area that are related to position.• Identify program needs both hardware and software to provide recommendations of expenditures for activities, equipment, supplies, etc. that will enhance the assigned program. • Performs initial diagnosis of technical problems (e.g. hardware, network, wireless, software, etc.) to resolve problems within scope of technical expertise or escalate through Help Desk. Reimage devices when necessary. • Prepares a variety of reports and documentation (e.g. server log sheets, troubleshooting log, HELP Desk Tickets, checklists, etc.) for documenting activities, conveying information and/or ensuring compliance with established guidelines.• Provide training and/or support to teachers and staff for the purpose of orienting faculty and responding to hardware/software questions.• Provide support to other school personnel to providing support with information, assistance and/or direction related to the grade level or special area activities.• Serves as a resource to assigned grade level or special area staff for the purpose of providing initial support and guidance, based on their knowledge and experience.• Supports teachers, staff, students and administrators to assist with the usage of electronic hardware and software.• Troubleshoot computers and other equipment (e.g. printers, digital projectors, digital visual presenters, electronic display boards, IP telephones, etc.) providing immediate assistance to users for problem resolution and/or referring to appropriate party for resolution.• Webmaster: Maintains and updates Madison Junior High Website• Manages Industry Weapon: Experience maintaining and updating staff and student industry weapon display monitoring systems. Show less

Assistant to Asset Manager

• Nov 2013 - Dec 2016

• Assists Asset Manager with Managing inventory of Assets including checking in new shipments, verify model/count, asset tag, create new device spreadsheet for import into Asset Management System. • Audit database by performing real-time analysis of inventory counts, locations, etc. and assist in performing cycle counts- inventory auditing procedure, where a small subset of inventory, in a specific location, is counted on a specified day)• Receive Procurement shipments, verify package count and quantity. Update procurement verify model/count, and prepare and arrange for delivery and distribution. Audit open orders/partials. Work with IT secretary to fulfill outstanding orders.• Compile e-trash requests from District, arrange pickups. Audit/update database accordingly to reflect accurate status, location, etc. Sort through e-trash shipments to verify working/non-working.• Assist Asset Manager with creation of spreadsheets denoting assets being refreshed per school. • Assist User Support with inventory changes, issuing replacement devices and receiving returns. Show less

Office Assistant

• Apr 2005 - Apr 2008

• Performed administrative support functions for Director and 6 person Teaching Staff. • Performed administrative support functions for Director and 6 person Teaching Staff.

Secretary

• Sep 1993 - Dec 1996

• Performed administrative functions for 4 person professional staff. • Processed and reviewed legal documents for Regional Attorney • Performed administrative functions for 4 person professional staff. • Processed and reviewed legal documents for Regional Attorney

Contracts Administrator

• Sep 1987 - Jan 1993

• Interfaced with four attorney and three pricing managers in regional legal department. • Liaison among four departments to obtain contract approvals and maintained all contract records. Regional Secretary • Performed administrative functions for two Regional Directors and Regional Attorney • Prepared and maintained contractual documents for marketing region. • Maintained personnel records for 15 person financial staff. Financial Analysis Secretary • Performed administrative functions for seven person financial staff. • Coordinated completion and distribution of annual budgets and financial statements. • Coordinated development and allocation of sales quotas for 150 person sales force. Show less

Administrative Assistant to VP of Real Estate

• Apr 1985 - Sep 1987

Casualty Property Claims Specialist

• Dec 1983 - Apr 1985