Claims Manager

• Jun 2015 - Present

Property and Liability Consultant

• May 2012 - May 2015

End to end claims management of small quantum liability claims. End to end claims management of Property claims, specialising in Strata. Providing technical support and advice on Property claims management to Colleagues and Claims Assistants. Developing and promoting client relationships with Insurers. Developing and promoting relationships with our client’s brokers through open dialogue and continual feedback loops. Legal and Large Loss referrals. Assess and identify training opportunities for Claims Assistant’s and facilitate the most appropriate training method to enhance their skills. Identifying improvements for streamlining work processes, claims system requirements and claims management and implement solutions. Promotion of career progression, team work and team orientated goals within the NSW General Insurance claims team. Show less

Team Leader

• Apr 2010 - May 2012

Leading a team of Claims Consultants (8) who managed a variety of portfolios.Providing technical advice and support to my Consultants and Claims Manager on the portfolios managed within our team.Managing individual and team workloads to ensure team and company KPI’s and goals were met on a daily, weekly and monthly basis.Developing and promoting client relationships with the insurers and authorised agents we serviced.Developing and promoting relationships with brokers through open dialogue and continual feedback loops.Authorising claims payments and denials. Dispute and complaint resolution.Regular auditing of claim files.Legal and Large Loss referrals.Hands on support for my team during periods of heavy workloads.Assess and identify training opportunities for Team members and facilitate the most appropriate training method to enhance their skills.Identifying improvements for streamlining work processes, claims system requirements and claims management.Supporting the Claims Manager during leave through completion of reports for her direct supervisor, distributing information to the teams under her supervision and actioning referrals to Lead Underwriters. Show less

Claims Consultant

• Mar 2009 - Apr 2010

End to end claims management including:LodgementPolicy interpretationAssessing LiabilityPaymentsDenialsManagement of Loss AdjustersLiaising with key stakeholders- brokers, clients and underwritersRecoveriesManagement of portfolios in:Strata InsuranceLandlord InsuranceOwner Builder InsuranceRegistered Builder InsuranceCommercial Property InsuranceLicensed Post Office InsurancePersonal Accident InsuranceRedundancy Insurance

Exercise Physiologist

• Aug 2006 - Oct 2008

Designed and implemented exercise based rehabilitation programs, applied a cognitive behavioural approach to promote self-management strategies and address barriers to return to work with injured workers. Managed a portfolio of programs in the field and completed daily administrative tasks including; Email and phone liaison/updates with case managers, rehabilitation providers injured workers and medical practitioners, archiving, report writing and scheduling of appointments. Negotiated with Medical Practitioners and guided decision making on return to work status based on functional capacity. Show less