Jennifer Mendez
Life and Health Insurance Advisor at Las Madrinas De Los Seguros- Claim this Profile
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Topline Score
Bio
Credentials
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Insurance Agent, Accident, Health, Life, Variable Life & Variable Annuities
Florida Department of Financial Services
Experience
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Las Madrinas De Los Seguros
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United States
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Insurance
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1 - 100 Employee
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Life and Health Insurance Advisor
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Oct 2022 - Present
• Conducted comprehensive healthcare needs assessments to discern clients' distinct requirements and prioritize their healthcare needs effectively. • Efficiently managed both inbound/outbound calls and generated leads through proactive networking and referrals, progressively expanding and cultivating a substantial client base. • Demonstrated meticulous record-keeping practices, ensuring the precise documentation of all client interactions and policy particulars, consistently surpassing regulatory standards and compliance requirements. • Conducted premium calculations and devised optimal payment arrangements for sales transactions, ensuring seamless financial arrangements for clients. • Successfully met and exceeded monthly sales targets, consistently ranking as a top-performing advisor. Show less
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WM
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United States
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Environmental Services
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700 & Above Employee
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Customer Experience Specialist
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Jul 2021 - Oct 2022
• Developed innovative and proactive approaches to cater to customer requirements and effectively resolve issues, culminating in an exceptional track record of achieving a 100% customer satisfaction rating. • Exemplified unwavering commitment to upholding company protocols and meticulously adhered to meticulously crafted scripts, consistently surpassing stringent benchmarks for call duration and service excellence. • Exhibited exceptional problem-solving skills in swiftly resolving product or service-related challenges, bolstering customer loyalty, and fueling revenue growth. • Actively participated in sales training programs, enhancing product knowledge and sales skills. • Engaged in a high-volume workload, proficiently handling an average of 65 inquiries per day, adeptly addressing diverse customer concerns, delivering optimal solutions, and furnishing comprehensive information. Show less
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Ganesh Mills Inc
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United States
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Hospitality
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1 - 100 Employee
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Administrative Professional
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Feb 2016 - Nov 2020
• Managed a multi-line phone system, including routing calls, delivering messages, and greeting visitors. • Accurately entered and processed over 100 sales orders daily using SAP, ensuring timely and efficient order fulfillment and delivery including data verification. • Researched and implemented optimal shipping and receiving strategies to minimize costs and improve schedules. • Prepared shipping documents, including bills of lading, commercial invoices, and packing lists. • Created and processed return authorizations for customers, ensuring timely and accurate resolution of product issues and complaints. • Fostered customer loyalty, promoted repeat business, and improved sales. Show less
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Helpline Counselor
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Jan 2015 - Nov 2016
Provided compassionate support and intervention to individuals in crisis, reducing over 99% of caller risks. Developed personalized safety plans to mitigate crisis situations, ensuring the well-being of those in need. Utilized active listening and collaborative problem-solving skills daily to connect with patients and address their concerns effectively. Assessed risks and danger to children and families, determining and implementing appropriate responses. Played a pivotal role in empowering positive transformations in the lives of individuals facing adversity. Show less
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Education
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Valencia College
Associate's degree
Community
