Credit Analyst

• May 2023 - Present

Cash Application Specialist

• Oct 2014 - May 2023

➔ Perform timely and accurate postings of incoming payments via EFT, ACH, EDI, Wire, and Cheque ➔ Prepare daily deposits – verify cheque date, signature and amount ➔ Creation of bank deposit slips & deposit of funds ➔ Perform payment reconciliations by manipulating various Excel spreadsheets to ensure accuracy of postings ➔ Investigate and identify discrepancies and coordinate with the internal teams ➔ Manage all A/R correspondence and inquiries with customers via email and phone ➔ Familiar with Moneris, Merchant Direct, Billtrust, Cheque Pro and AS400 syntax ➔ Reconciliation of customer accounts and process any required adjustments in the ERP System ➔ Handle branch inquiries and inter-company reconciliations ➔ Documentation management – file documents in an accurate and systematic fashion ➔ Administrative duties such as sorting incoming mail, scanning, filing and the preparation of out-going mail ➔ Developed training manual for daily bank file input, cheque processing, eft & credit card application processes ➔ Conducted training for new team members ➔ Provide customer proof of payment back up for monthly & year end audits ➔ Participated in internal improvement projects that affected the AR application process Show less

Seasonal Receptionist / Customer Service Representative

• 2006 - 2014

➔ Greeted visitors, answered incoming calls and responded to electronic inquiries ➔ Created detailed itineraries for tour groups ➔ Operated office equipment, including computers and point of sale systems ➔ Oversaw customer invoicing and processed payments ➔ Handled customer complaints in a calm and effective manner ➔ Planned and scheduled events for customers ➔ Implemented organized filing systems ➔ Greeted visitors, answered incoming calls and responded to electronic inquiries ➔ Created detailed itineraries for tour groups ➔ Operated office equipment, including computers and point of sale systems ➔ Oversaw customer invoicing and processed payments ➔ Handled customer complaints in a calm and effective manner ➔ Planned and scheduled events for customers ➔ Implemented organized filing systems

Administrative Support

• Jan 2013 - Apr 2013

➔ Inputted confidential and time sensitive data into a shared database ➔ Maintained paper and electronic filing systems ➔ Produced client referrals and internal/external communications while ensuring proper grammar and clarity ➔ Directed inquiries from external parties while performing relief coverage for reception ➔ Provide clerical and administrative support services to the team ➔ Inputted confidential and time sensitive data into a shared database ➔ Maintained paper and electronic filing systems ➔ Produced client referrals and internal/external communications while ensuring proper grammar and clarity ➔ Directed inquiries from external parties while performing relief coverage for reception ➔ Provide clerical and administrative support services to the team