Jennifer McCoy

Training Specialist at Pueblo County Government
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Contact Information
us****@****om
(386) 825-5501
Location
Pueblo, Colorado, United States, US

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Bio

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Credentials

  • Bridges out of Poverty
    aha! Process

Experience

  • Pueblo County Government
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Training Specialist
      • Sep 2017 - Present

      Developed, modified, and provides training in work methods and skills, rules and regulations of assistance programs for new and ongoing employees including eligibility, computer systems, and desk management.

    • Lead Technician
      • May 2016 - Sep 2017

      Responded to and assisted in resolving inquiries, complaints, and requests for information regarding eligibility; researched various scores for additional information; referred clients and the public to related services and programs for financial, social, educational, residence, or other assistance. Provided new and ongoing employees with training on all Assistance Programs, including but not limited to Medicaid, Food Assistance, and Adult Financial Programs. Training includes policy, procedures, County rules and regulations, and computer system training. Show less

    • Technician
      • Jan 2005 - May 2016

      Gathered, assembled, and reviewed information from applicants and recipients regarding financial and non-financial criteria relevant to initial or continued eligibility. Verified information by direct contact, collateral contacts, and phone contacts for Public Assistance programs. Entered and updated case/customer information within the automated computer system. Informed applicants/recipients of the relevant requirements and benefits of the program for which they have eligibility; assisted applicants with completing forms; secured documents; notifies applicants of appeal rights and procedures in response to notices generated by the computer. Show less

  • Cendant Corporation
    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Corportate Trainer
      • Apr 1999 - Oct 2004

      Customer Service Trainer for the CheapTickets.com division. Customer Service Trainer for the CheapTickets.com division.

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