Jennifer Matobato, CpE
Technical Support Specialist at Platinum Synergy Group- Claim this Profile
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Bio
Michael Agruss
Jeni has been providing my law firm with remote IT Support. She does an excellent job identify and solving problems. She also gives me clever suggestions for my online marketing campaign, and takes the initiate to implement her suggestions. Jeni is an asset to my firm, and I’m glad she works with me.
Michael Agruss
Jeni has been providing my law firm with remote IT Support. She does an excellent job identify and solving problems. She also gives me clever suggestions for my online marketing campaign, and takes the initiate to implement her suggestions. Jeni is an asset to my firm, and I’m glad she works with me.
Michael Agruss
Jeni has been providing my law firm with remote IT Support. She does an excellent job identify and solving problems. She also gives me clever suggestions for my online marketing campaign, and takes the initiate to implement her suggestions. Jeni is an asset to my firm, and I’m glad she works with me.
Michael Agruss
Jeni has been providing my law firm with remote IT Support. She does an excellent job identify and solving problems. She also gives me clever suggestions for my online marketing campaign, and takes the initiate to implement her suggestions. Jeni is an asset to my firm, and I’m glad she works with me.
Experience
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Platinum Synergy Group
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Canada
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Information Technology & Services
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1 - 100 Employee
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Technical Support Specialist
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Jun 2020 - Present
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Technical Support Specialist
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Sep 2014 - Apr 2018
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Tech Strategies, Inc.
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IT Services and IT Consulting
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End User Support for Hosted Email Service
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Apr 2012 - Sep 2014
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Clear View Systems Ltd.
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Canada
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Software Development
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1 - 100 Employee
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Training Specialist and Technical Support
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Dec 2011 - Sep 2014
- Conduct online training to users- Provide technical support to end users /clients through phone, email, live video and audio chats - Conduct online training to users- Provide technical support to end users /clients through phone, email, live video and audio chats
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Karitsu, Inc.
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United States
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Advertising Services
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1 - 100 Employee
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VA
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2013 - 2013
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IT Instructor
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2010 - 2013
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Agruss Law Firm, LLC
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United States
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Legal Services
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1 - 100 Employee
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IT Support
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Mar 2012 - Oct 2012
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Techinical and Customer Support Guru
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May 2012 - Jun 2012
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IT Instructor
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Jun 2010 - Mar 2012
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Virtual Assistant
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Dec 2011 - Jan 2012
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Nakheel
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United Arab Emirates
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Real Estate
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700 & Above Employee
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Service Desk Analyst
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Mar 2009 - Oct 2009
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IT Operations TM
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Jun 2008 - Mar 2009
- Monitored performance of HP Proliant Servers, Sun Blades, StorageTek and Sun Fire Servers- Performed daily checking of Server Room’s environment and ensures all Network equipment are operational- Monitored programs like Readsoft, RightFax, IBM CM, ConnectDirect, etc. using HP Sitescope software- Assigned to back up Server Data on daily basis- Served as Level1 Support for immediate troubleshooting whenever errors and alerts occurred in Servers and Network Equipment- Attended to end-user’s concern whenever Desk-side Engineer is not available- Acted as System Administrator
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System Administrator
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Apr 2004 - Apr 2008
• Performed system study of the operation of the dealership. • Responsible in recommending to management revisions or changes to the existing system for greater efficiency• Managed and maintained database, files, software, hardware, and supplies inventories• Supervised MIS personnel • Performed diagnostics and repairs of computer units and peripherals reported as malfunctioning or defective • Responsible in maintaining zero-downtime of connections between workstations, leased line connections and so with internet accessibility• Responsible for installation of Software • Served as helpdesk to end-user in providing solutions to hardware/software-related problems and answers to frequently-asked-questions• Conducted computer training and seminar to maximize productivity and performance through utmost utilization of computer technology
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Atlanta Industries Inc.
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Philippines
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Building Materials
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1 - 100 Employee
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Sr. IT Support Coordinator
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Apr 2001 - Apr 2003
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Cor Jesu College
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Higher Education
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1 - 100 Employee
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Computer Teacher
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Jun 1998 - Mar 2000
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Education
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1993 - 1998
University of the Immaculate Conception
BS, Computer Engineering -
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Cor Jesu College
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Holy Cross Academy
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