Experience

Work Nicer Coworking

• Canada
• Hospitality
• 1 - 100 Employee

• Experience Engineer

  • Nov 2018 - Jun 2021

  Promoting culture and building community for entrepreneurs and small businesses in a coworking community!



Benevity

• Canada
• Software Development
• 700 & Above Employee

• Charity Relations Coordinator

  • Jul 2014 - Sep 2018

  Calgary, Canada Area -Primary contact and lead for client and charity support inquiries and requests -Assist the marketing team with user and admin guides by applying the knowledge gained through interacting with our clients -Creation of custom client and charity specific documentation as required -Lead and assign day-to-day operational tasks and ensuring client and charity issues are resolved in a timely manner -Assist in the administration of client accounts -Report system bugs and enhancement… Show more -Primary contact and lead for client and charity support inquiries and requests -Assist the marketing team with user and admin guides by applying the knowledge gained through interacting with our clients -Creation of custom client and charity specific documentation as required -Lead and assign day-to-day operational tasks and ensuring client and charity issues are resolved in a timely manner -Assist in the administration of client accounts -Report system bugs and enhancement requests through Jira -Assist in the vetting and on-boarding process of adding in new non-profit organizations to the charity portal Show less



Moksha Yoga Maple

• Energy Exchange Program Manager

  • May 2013 - May 2014

  -Responsible for the hiring, scheduling, and training for 10-12 volunteers, making yoga accessible for everyone and allowing members to have a regular yoga practice -Monitor the attendance and effort of volunteers to ensure the program guidelines and studio etiquette are being met and the studio’s cleanliness is at it’s best -Identifying new ways to improve the program’s appeal and processes for simplicity and effectiveness

• Receptionist and Community Events Coordinator

  • May 2011 - May 2014

  -Deliver superior client service by creating a sense of community that is perceived as a “second home”; an inviting space where clients can unwind from the stresses of daily life -Advise clients on suitable classes, memberships and address all other inquiries in-person, by phone and email always in a friendly and prompt manner, contributing to client retention -Handle customer complaints or concerns sympathetically and professionally -Participate in classes multiple times a week and… Show more -Deliver superior client service by creating a sense of community that is perceived as a “second home”; an inviting space where clients can unwind from the stresses of daily life -Advise clients on suitable classes, memberships and address all other inquiries in-person, by phone and email always in a friendly and prompt manner, contributing to client retention -Handle customer complaints or concerns sympathetically and professionally -Participate in classes multiple times a week and workshops demonstrating integrity of my word to clients on the importance of a regular yoga practice and furthering my knowledge to better serve clients -Manage client accounts such as membership sign-ups, suspensions and retention -Coordinated the studio’s first and second annual Yoga In The Park charity event from planning, logistics and execution by acquiring a park permit from the city, booking AV equipment, approaching local businesses for sponsorship and increasing public involvement through promoting the event -Attend social events such as complimentary-business Open Houses, as a spokesperson for yoga and the studio itself, discussing topics such as the benefits of yoga and packages available -Prepare the monthly newsletter content which includes upcoming events, merchandise promotions, and announcements in adherence to tight deadlines



Million Dollar Smiles

• Volunteer

  • Aug 2012 - May 2014

  GTA -A team member and participant for four playground builds to date for children with cancer ranging from two to eight years old. -A participant in the winter Sponsor-A-Bear program by sponsoring and delivering a giant MDS teddy bear and $100 Toys-R-Us gift card to children during the holidays to brighten their day, allowing them to forget, even if for just a moment, the struggles they are enduring daily to fight cancer



Team Diabetes Canada

• Fundraiser

  • Oct 2012 - Aug 2013

  Reykjavik, Iceland -Advocated for diabetes on a mission to raise awareness of this chronic disease and the importance of living a healthy and active lifestyle, as well as to help find a cure through funds raised -Fundraised over $6400 in six months by developing a sponsorship proposal to acquire donations, coordinated fundraising events, and through “Jenn’s Hike For Diabetes” Facebook page focused on diabetes-relevant information, videos and inspiration to generate awareness and support -Partook in the… Show more -Advocated for diabetes on a mission to raise awareness of this chronic disease and the importance of living a healthy and active lifestyle, as well as to help find a cure through funds raised -Fundraised over $6400 in six months by developing a sponsorship proposal to acquire donations, coordinated fundraising events, and through “Jenn’s Hike For Diabetes” Facebook page focused on diabetes-relevant information, videos and inspiration to generate awareness and support -Partook in the “Conquer the Crater” 24-kilometer hike in Iceland with the team on August 24th, 2013 to promote healthy living Show less