4th/5th Grade Teacher

• Jun 2018 - Present

Instructional Assistant

• Oct 2017 - Jun 2018

Human Resources Assistant 3

• Jul 2017 - Oct 2017

Executive Assistant to Chief Revenue Officer

• Nov 2015 - Nov 2016

Managed the CRO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CRO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Frequently used word processing, spreadsheet, and database and presentation software. Coordinated VIP visitations, company special events and other employee morale functions. Show less

Customer Support Specialist

• Jul 2014 - Nov 2015

Investigated and resolved customer's service issues Listened attentively to caller needs to ensure a positive customer experience Managed customers' database accounts using SalesForce Performed customer verification and processed applications for new user requests while adhering to security protocols Organizes and runs office events Investigated and resolved customer's service issues Listened attentively to caller needs to ensure a positive customer experience Managed customers' database accounts using SalesForce Performed customer verification and processed applications for new user requests while adhering to security protocols Organizes and runs office events

Human Resources Assistant

• Feb 2010 - Mar 2014

Acts as the technical advisor since November 2011 in the absence of a supervisor Current Fort Drum ID Cards Site Security Manager with duties that include but are not limited to: maintaining system security, reviews reports and ensures timeliness and accuracy; grants access to authorized personnel to utilize the RAPIDS (Real-Time Automated Personnel Identification System) Coordinates with the Army Project Office as well as the DMDC (Defense Manpower Data Center) to resolve any DEERS data discrepancies and any other special circumstances that cannot be handled locally Creates and maintains weekly and monthly schedules Responsible for preparing and conducting training for the section as well as the Brigade S1's Answers and quickly redirects up to 50 calls per day Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, and vendors Assisted with event planning, including associated travel and logistical arrangements. Screened all visitors and directed them to the correct employee or office. Scanned documentation and entered into the database. Obtained scanned records and uploaded them into the database. Produced monthly reports using advanced Excel spreadsheet functions. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records. Show less

Human Resources Assistant

• Oct 2008 - Jan 2010

Created and maintained over 200 personnel recordsResponsible for all aspects of retirement packets for Brigade soldiers averaging 15 completed packets per monthResponsible for processing Immigration and Naturalization Services packets for soldiers averaging 10 packets per monthAnswered an average of 20 calls per day by addressing customer inquiries, solving problems andproviding information Politely assisted customers in person and via telephone.Scanned documentation and entered into the database.Obtained scanned records and uploaded them into the database.Produced monthly reports using advanced Excel spreadsheet functions.Organized forms, made photocopies, filed records and prepared correspondence and reports. Show less

Family Readiness Support Assistant

• Jan 2008 - Oct 2008

Coordinated with community agencies assisting the Rear Detachment Commander (RDC) in thepreparation, coordination of briefings, orientations, and workshops, informing soldiers and family member regarding the functions of the Family Readiness Program and a variety of deployment and reunion issuesMaintain day-to-day awareness regarding public, military, and/or administrative issues impacting the families of deployed military personnelAssist the RDC in instructing/training units, soldiers, and their families on Family Readiness issuesMaintain regular telephonic/electronic contact with the unity Family Programs Assistant to receivetechnical support of family readiness activities and issuesPerforms word processing functions, type forms, and maintains filesPrepares and distributes written information such as flyers, letters, calendars, and newslettersPolitely assisted customers in person and via telephone. Show less

Human Resources Assistant

• Feb 2006 - Oct 2007

Issued ID cards to eligible military personnel, dependants and other authorized users Selected and prepared proper ID card type and verifies that all information is accurate and correct Maintained a log of all ID cards issued as well as monthly averages Responsible for ensuring essential operating supplies are maintained, such as ID cards and laminating machine ribbon and film Verifies data to be entered is authorized by validating source documents such as birth certificates, marriage certificates, divorce decrees and death certificates First to greet the customer and directs the customer on the procedures for obtaining an ID card provides advice or additional specific instructions for difficult, new or special assignments including work methods Greeted customers entering the store to ascertain what each customer wanted or needed Directed calls to appropriate individuals and departments. Show less

Receptionist

• Oct 2005 - Feb 2006

Greeted Veterans entering the clinic to ascertain what each customer wanted or needed Politely assisted customers in person and via telephone. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner Scheduled medical appointments with multiple physicians for Veterans in the community Answered and quickly redirected up to 50 calls per day Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, and vendors Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Show less