Experience

GDC IT Solutions (GDC)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager

  • Aug 2018 - Present



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant - Documentation Specialist/Technical Writer

  • Jun 2007 - Jan 2018

  Using Microsoft Word and Adobe RoboHelp, wrote, updated, and edited functional and technical documentation for the CGI Advantage Financial product such as, user guides / manuals, online help, frequently asked questions, installation guides, and release notes. Reviewed functional and technical designs to write and effectively communicate technical specifications / instructions to wide range of audiences. Employed Rational ClearQuest to manage and resolve documentation defects for baseline and… Show more Using Microsoft Word and Adobe RoboHelp, wrote, updated, and edited functional and technical documentation for the CGI Advantage Financial product such as, user guides / manuals, online help, frequently asked questions, installation guides, and release notes. Reviewed functional and technical designs to write and effectively communicate technical specifications / instructions to wide range of audiences. Employed Rational ClearQuest to manage and resolve documentation defects for baseline and custom releases of Advantage product. Utilized SharePoint and Confluence to manage version control and track status of deliverables.

• Senior Consultant/Business Analyst

  • May 2003 - Jun 2007

  Analyzed business, user, and technical requirements to create functional design and system test documents for CGI Advantage Financial product. • Wrote detailed system design documents by conducting thorough research of functional area of design and client-requested requirements. • Authored and executed system test scripts, ensuring testing schedule was maintained, and completed and analyzed test results. • Interacted with internal team members, communicating and documenting system… Show more Analyzed business, user, and technical requirements to create functional design and system test documents for CGI Advantage Financial product. • Wrote detailed system design documents by conducting thorough research of functional area of design and client-requested requirements. • Authored and executed system test scripts, ensuring testing schedule was maintained, and completed and analyzed test results. • Interacted with internal team members, communicating and documenting system specifications. • Interfaced with application development team to validate test results, confirming design and development fulfilled client requirements. • Identified and researched system defects, by classifying problems, determining risk, recommending practical solutions.

• BUSINESS PROCESS IMPROVEMENT CONSULTANT

  • May 2002 - May 2003

  Provided project management expertise for IT projects, created and maintained project plans, updated and communicated status, and coordinated work between numerous IT teams.



CGI-AMS

• SPECIAL PROJECTS ANALYST, MARKETING & COMMUNICATIONS/AMS UNIVERSITY

  • Apr 2000 - May 2002

  Researched and compared industry solutions for a marketing job tracking system. Defined, gathered, and compiled system requirements, provided project management direction, led working groups in designing system functionality. Led testing efforts and assisted in the development and delivery of system training, acted as point of contact for production system incidents, questions, and enhancement requests.

• TEAM LEAD, USER INCIDENT/DESIGN, AND SYSTEM TESTING

  • Aug 1994 - Apr 2000

  Managed the system testing effort during the change control process, assured testing schedule was maintained, planned and assigned tasks to 12-person team. Point of contact for all incidents received from test and production environments. Reviewed, researched, and closed incidents, prioritized and assigned incidents for further investigation and resolution. • Assured testing schedule was maintained by delegating tasks to team members and planning upcoming tasks and events. Trained new… Show more Managed the system testing effort during the change control process, assured testing schedule was maintained, planned and assigned tasks to 12-person team. Point of contact for all incidents received from test and production environments. Reviewed, researched, and closed incidents, prioritized and assigned incidents for further investigation and resolution. • Assured testing schedule was maintained by delegating tasks to team members and planning upcoming tasks and events. Trained new hires on testing procedures • Wrote and executed test scripts, analyzed test results, and assisted developers in the preliminary testing process. • Wrote and maintained systems requirements definition documents which entailed thorough research of the functional area of the design.