Experience

Federal Signal

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Inside Sales / Customer Support Supervisor - Heavy Duty Division

  • Dec 2021 - Present

  United States



Federal Signal Corporation

• United States
• Machinery Manufacturing
• 400 - 500 Employee

• Inside Sales - Amber Work Truck

  • Mar 2017 - Oct 2022

  University Park, IL

• Customer Service Representative / Inside Sales - Industrial & Alerting and Notification

  • Feb 2011 - Mar 2017

  University Park, IL • Maintains order entry function through receiving orders, checking model number and other data for accuracy for entry • Research original orders, factory set information, confirm purchase orders, and any other pertinent information in order to resolve customer disputes. • Set up new accounts; ensure all the appropriate documentation is in place before the account is set up. Maintain status changes and account maintenance. • Create and maintain quotes, special pricing agreements and… Show more • Maintains order entry function through receiving orders, checking model number and other data for accuracy for entry • Research original orders, factory set information, confirm purchase orders, and any other pertinent information in order to resolve customer disputes. • Set up new accounts; ensure all the appropriate documentation is in place before the account is set up. Maintain status changes and account maintenance. • Create and maintain quotes, special pricing agreements and contracts • Direct sales leads to correct Channel Manager and assist direct with leads • Continue to acquire knowledge on Federal Signal products and manufacturing systems through company training to provide customer assistance in selection of our product lines • Managed EDI orders, worked with 1EDI Source to improve the flow process of EDI orders coming into our new ERP system • Worked with JDE BA team to improve EDI procedures flow through the system • Managed National accounts; WW Grainger, Grainger Sourcing, Wesco DC’s, Systemax and Bombardier



Diamond Residential Mortgage Corporation

• Financial Services
• 100 - 200 Employee

• Transaction Coordinator / Customer Service

  • Feb 2008 - Jun 2010

  Valparasio, IN Managed and monitored transaction thru interfacing with clients, customers, title companies, selling and listing agents, and attorneys thru entire process to close Managed database via Media Center and Mortgage Quest Prepared spreadsheets, mass mailings , power point presentations, via Microsoft Excel, Power Point, and Word Established strong relationships with customers, realtors and title companies Pre-qualified customers for home loans Coordinated the Branch Managers… Show more Managed and monitored transaction thru interfacing with clients, customers, title companies, selling and listing agents, and attorneys thru entire process to close Managed database via Media Center and Mortgage Quest Prepared spreadsheets, mass mailings , power point presentations, via Microsoft Excel, Power Point, and Word Established strong relationships with customers, realtors and title companies Pre-qualified customers for home loans Coordinated the Branch Managers appointments, meetings and general schedule. Show less

• Marketing Administrator

  • Mar 2007 - Feb 2008

  University Park, IL  Coordinated all trade show activity , as well as traveled to trade show locations in order to manage set up and tear down booths  Responsible for Joint Marketing Funds  Assisted in preparation of price list and marketing bulletins  Assisted in database management and maintenance  Reviewed and edited documents  Maintained leads via websites, publications, Globalspec and trade shows  Prepared spreadsheets, presentations, reports, monthly newsletters and mass mailings… Show more  Coordinated all trade show activity , as well as traveled to trade show locations in order to manage set up and tear down booths  Responsible for Joint Marketing Funds  Assisted in preparation of price list and marketing bulletins  Assisted in database management and maintenance  Reviewed and edited documents  Maintained leads via websites, publications, Globalspec and trade shows  Prepared spreadsheets, presentations, reports, monthly newsletters and mass mailings via Microsoft Excel, Word and Power Point

• Customer Service Representative

  • Feb 2001 - Mar 2007

  University Park, IL  Created new accounts, entered data, and validated data accuracy  Resolved customer disputes on purchase orders  Prepared spreadsheets via Microsoft Excel  Troubleshoot distributors technical questions concerning product parts and replacements  Responsible for filing and entering purchase orders, verified product availability and price  Switchboard operator  Responsible for large assigned accounts ei; Grainger Corp & McMaster Carr



Doctor Richard E. Jones, DDS Prothsodontics (private practice)

• Dental Assistant / Lab Coordinator

  • Sep 1999 - Feb 2001

  Munster, IN  Assisted with procedures (denture impressions, fillings, crown preps, poured molded castings)  Developed X-Rays and maintained Panoramic machine  Controlled infectious waste and inventory  Coordinated Lab schedules

• Senior Assembler

  • Sep 1994 - Sep 1999

  University Park, IL  Assembled industrial and hazardous location safety equipment with the use of hand tools and machinery (rivet machines, presses, RTV guns, Hypot machines)  Worked off, read and interpreted engineering blueprints and schematics  Repaired units that were sent back on Return Material Authorizations  Inventory control, planning, and scheduling of product to be assembled based upon necessity