Care Coordinating Specialist

• Dec 2022 - Present

Social Care Coordinator

• Mar 2022 - Sep 2022

Completed hospital follow-up interviews via telephone, using active listening and motivational interviewing skills to help prevent hospital readmissions. Assisted contacts in finding programs and resources to meet their health care and social needs. Accurately documented all contact activity using the contact management system. Ensured that workflow activities were completed and documented in a timely manner. Met or exceeded guidelines outlined for quality assurance and productivity. Show less

Case Investigator/Contact Tracer

• Oct 2021 - Feb 2022

Case Investigator/Contact Tracer

• Nov 2020 - Apr 2021

Worked from home as part of a team of nearly 600 Case Investigators/Contact Tracers (CICTs) to help stop the spread of COVID-19 in Washington State. I was a contract agent with Aerotek Recruiting and Staffing (Allegis Group). Interviewed cases with a high degree of professionalism, ensuring high quality data collection and the protection of Personally Identifiable Information (PII) and Personal Health Information (PHI). Developed a warm, empathetic, trusting rapport using cultural humility, tactful language, and best practices in interviewing techniques. Show less

Telephone Receptionist and Medical Records at Yakima Heart Center

• Dec 2019 - Mar 2020

Answered and routed telephone calls. Made daily reminder calls. Imported records into patient charts via Chart Connect. Answered and routed telephone calls. Made daily reminder calls. Imported records into patient charts via Chart Connect.

Seasonal Office Assistant at Pride Packing

• Jun 2019 - Sep 2019

Assisted payroll department to ensure that harvest workers received their pay in a timely manner. Scanned and filed documents into shared drive on computer. Made copies and performed other duties as assigned. Assisted payroll department to ensure that harvest workers received their pay in a timely manner. Scanned and filed documents into shared drive on computer. Made copies and performed other duties as assigned.

Health Care Information Clerk

• Nov 2014 - Nov 2018

Protected the security of medical records, ensuring that confidentiality was maintained. Responded to both verbal and written requests for records. Managed electronic fax inbox, routed documents as appropriate, and followed up as needed. Scanned documents into patient’s charts using Next Gen. Answered multi-line telephones Protected the security of medical records, ensuring that confidentiality was maintained. Responded to both verbal and written requests for records. Managed electronic fax inbox, routed documents as appropriate, and followed up as needed. Scanned documents into patient’s charts using Next Gen. Answered multi-line telephones

Certified Medical Assistant

• Sep 2013 - Oct 2014

Administrative Medical Assistant for the Senior and Residential Care Program. Input physicians' handwritten notes into Excel for billing purposes. Prepared documents for physicians' signature.

Medical Records Clerk

• Sep 2003 - Sep 2013

Requested, located, sent and received patient medical records ensuring HIPAA compliance, scanned incoming records into the electronic health record and indexed to the appropriate chart, answered and processed phone calls, processed incoming faxes, covered front desk, scheduling, and phones as needed