Experience

Service Coordination Support/Soutien (SCS)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Resource Coordinator (Complex Special Needs)

  • Apr 2022 - Present

  ● Monitored the provision of services and care for children and youth receiving Complex Special Needs funding from the Ministry, and adults accessing residential and community participation services through a person-centered approach ● Reassessed and evaluated current services and supports, and connected families with new community resources when needed ● Participated in financial forecasting and budget planning, and completed applications to the Ministry of Children, Community, and Social Services and Coordinated Access for funding support ● Developed Person-Centered Plans of Care with each client, their family, and support network to identify support needs, strengths, and goals ● Attended clinical consults, school transition meetings, medical assessments, multidisciplinary case conferences, and other multidisciplinary meetings as it relates to the provision of care ● Conducted home visits to monitor the provision of service to ensure the health and safety of clients and recorded detailed clinical case notes entered in client database compliant with the Personal Health Information Protection Act, and professional standards Show less



Innovative Community Support Services

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Community Outreach Worker

  • Sep 2020 - Apr 2022

  • Maintained an assigned caseload of clients through daily progress notes, monthly summaries, and goal tracking• Developed and incorporated community-based programs to meet various needs and monitored each program’s effectiveness• Formulated assessments and individual support plans in collaboration with clients and their families through strengths-based approaches• Maintained relationships with community agencies to provide opportunities to clients for social and vocational skill development• Provided ongoing support to clients and their families through crisis management and intervention, and referrals to community resources• Engaged in professional development opportunities to improve competent practice in accordance with professional policies and standards Show less

• Community Participation Worker

  • Mar 2015 - Sep 2020

  • Developed and implemented recreational and educational programs to clients with dual diagnosis• Supported clients with challenging behaviours and complex needs by applying knowledge of Applied Behavioural Analysis and crisis interventions• Evaluated effectiveness of programs based on the goals of participants as outlined in individual support plans• Empowered clients to advocate for themselves and achieve their goals through collaborative goal tracking and individualized support plans• Developed relationships with community agencies to provide opportunities to clients for social and vocational skill development• Delivered comprehensive care to clients with complex medical needs through proper gastronomy management and tube feeding, oxygen titration, and medication administration Show less



City of Ottawa

• Canada
• Government Administration
• 700 & Above Employee

• Volunteer

  • May 2014 - Aug 2014

  • Conducted intake assessments and brief interventions for children and youth with various disabilities and mental health challenges • Referred clients to programs based on their needs and strengths that offered appropriate levels of support • Provided education and resources to assist families with accessing funding and financial assistance for programming • Researched and created a resource list for the City of Ottawa Special Needs staff containing internal and external services for children and youth with disabilities and mental health challenges • Supported clients to develop goals based on their abilities, and recorded progress to promote independence Show less



Boys and Girls Club of Ottawa

• Volunteer

  • Sep 2013 - Apr 2014

  • Developed, organized, and implemented recreational and educational programs and special events for at-risk children and youth • Evaluated the effectiveness of client programs through various self-report methods • Resolved conflicts between clients by utilizing crisis prevention skills • Administrative duties, such as accessing and updating client information in the internal online database, and answering inquiries related to programs • Developed, organized, and implemented recreational and educational programs and special events for at-risk children and youth • Evaluated the effectiveness of client programs through various self-report methods • Resolved conflicts between clients by utilizing crisis prevention skills • Administrative duties, such as accessing and updating client information in the internal online database, and answering inquiries related to programs



Carleton University

• Higher Education
• 700 & Above Employee

• Volunteer

  • Sep 2011 - Apr 2014

  • Contributed to academic accommodations and support services at Carleton University by being responsible for assisting students with disabilities who have difficulty taking notes • Assisted students with disabilities who require academic support in learning and understanding course material, i.e. assist with written assignments, tests, and exams • Provided in-depth, individualized support throughout tutoring process to increase student’s likelihood of success and independence • Contributed to academic accommodations and support services at Carleton University by being responsible for assisting students with disabilities who have difficulty taking notes • Assisted students with disabilities who require academic support in learning and understanding course material, i.e. assist with written assignments, tests, and exams • Provided in-depth, individualized support throughout tutoring process to increase student’s likelihood of success and independence