Finacle Support Consultant

• Mar 2021 - Present

Provide level 2 and 3 technical support to fix Finacle and Finacle Treasury application issues for our clients. Provide level 2 and 3 technical support to fix Finacle and Finacle Treasury application issues for our clients.

Onsite Core Banking (Finacle) Engineer

• May 2020 - Feb 2021

 Provide technical support to fix Finacle and Finacle Treasury application issues for our client.  Assisting with various Finacle customizations for our various clients for different products and functions.  Providing Level 2 and 3 support and liaising with the product vendors for application errors/issues that are proved to be product issues  Assist with Finacle integrations with other clients systems.  Provide technical support to fix Finacle and Finacle Treasury application issues for our client.  Assisting with various Finacle customizations for our various clients for different products and functions.  Providing Level 2 and 3 support and liaising with the product vendors for application errors/issues that are proved to be product issues  Assist with Finacle integrations with other clients systems.

SME ebanking support

• Mar 2019 - Jun 2020

 Provided technical support to fix application and systems issues within the organization and to external clients when required specifically in Finacle treasury and E-banking Assisted with systems integrations e.g. Finacle Treasury system integration with Finacle Core,Reuters dealing platform,Bloomberg and CitiFx for STP flow of deals.

Senior Service Desk Analyst

• May 2014 - Feb 2019

 Provided 1st level resolution of Finacle functional and technical issues raised by users from the branches and head-office. Acted as the test leads for new Finacle functionalities and process before been deployed to the system. Created and amended the necessary support documentation to ensure known errors and troubleshooting guidance was recorded for the core banking system.

Customer Service Representative

• Jan 2012 - May 2014

Relationship Officer- Cash

• Dec 2010 - Dec 2011