Experience

Wet Dog Weather
• United States
• Software Development
• 1 - 100 Employee
• Market Development Specialist

  • Feb 2022 - Present

Bizmatics
• Software Development
• 200 - 300 Employee
• Customer Service Technical Support

  • Oct 2011 - Apr 2021


Bizmatics Inc

• Health, Wellness & Fitness

• Technical Support/Customer Service

  • Oct 2011 - Apr 2021

  •Project managed five departments on the cancelation project for export delivery to customers and removal of patient data files from the Bizmatics servers. •Resolve all first level technical support issues via phone, Zoom, GoToMeeting, and email, which reduces customer wait times, increases problem resolutions and customer satisfaction. •Informed customers of new product availability, and worked with sales team to generate additional revenue. • Coordinate with the Internal Transition Team to ensure customers are successfully transitioned into technical support. Update Customer CRM profiles and verify that all BAA are signed. •Train customers on the Prognocis model which resulted in fewer technical issues for clients and better understanding of the product. Show less


Satellite Laboratory Systems
• Customer Service

  • Jun 2005 - Aug 2011