Experience

Maples Group

• Cayman Islands
• Financial Services
• 700 & Above Employee

• Operations Coordinator

  • Nov 2022 - Present



Accent Solutions

• Ireland
• Facilities Services
• 1 - 100 Employee

• Facilities Coordinator

  • Sep 2021 - Nov 2022



Allglass Windscreens

• Ireland
• Automotive
• 1 - 100 Employee

• Contact centre assistant manager

  • Sep 2019 - Sep 2021



H & J Martin Limited

• United Kingdom
• Construction
• 100 - 200 Employee

• Business Administrator

  • Jun 2016 - Sep 2019



Life Style Sports

• Customer Service Executive

  • Nov 2014 - Jun 2016



Ark Life

• Insurance
• 1 - 100 Employee

• Customer Support Representative

  • Apr 2012 - Apr 2014

  At Ark Life Assurance my role consisted of taking a high volume of calls and answering email queries from Ark Life customers and third parties acting on behalf of Ark Life customers. My day to day responsibilities: • Dealing with a high volume of calls, emails and faxes daily in relation to all policies held with the company. • Processing up to date statements, policy details and other documents requested from clients. • Liaising with brokers and financial advisors by phone and email on behalf of existing customers • Providing up to date values for customers on a daily basis in relation to investments and pensions that are in force. • Working with various teams within the company to make sure customers receive a positive experience • Logging complaints on behalf of customers to be handled by a compliance team and assuring these are settled in the correct time frame. Show less



AllGlass Windscreens

• Wellington Street, Dublin 7

• Customer Service Administrator

  • Aug 2008 - Mar 2012

  • Answering calls from customers to provide first hand service on behalf of insurance companies • Liaising with insurance companies and brokers to confirm cover is in order • Designating work to depots nationwide to contact the customer on our behalf for work to be carried out. • Completing administration duties, including filing and keeping relevant information up to date for other call handlers. • Processing invoices to bill various insurance companies for work carried out by ALLGLASS depots nationwide Show less



Conduit Europe

• East Point Business Park, Dublin 3

• Senior Customer Service Advisor

  • Mar 2005 - May 2008

  • Planning and arranging work allocations for 65 agents daily. • Calling customers on behalf of agents to arrange/re-arrange appointments. • Updating agent’s tasks on the system hourly to guarantee jobs are completed. • Providing 2nd level support for existing C.S.R’s. • Approving invoices to ensure service agents and suppliers are paid correctly and resourcefully. • Updating contracts for pre-existing customers on a daily basis and posting out relevant information. • Responsible for dealing with serious customer complaints passed from team members unable to do so. • Answering queries from customers regarding personal and business accounts, products and services and processing new applications from first time customers • Liaising with different departments within the company to reach the most effective resolution regarding queries to ensure customer satisfaction • Updating jobs on the system to ensure that customer accounts are accurate and up-to-date. Show less