Labour Relations Officer-Conseillère en relations de travail

• Jul 2022 - Present

Mediator

• Jul 2019 - Present

Member, Alternative Dispute Résolution Institute of Ontario Alternative Dispute Resolution certificate, York University Member, Alternative Dispute Résolution Institute of Ontario Alternative Dispute Resolution certificate, York University

Civilian Instructor

• Sep 2015 - Present

Lead youth and help them develop leadership skills, citizenship and aviation knowledge, and personal characteristics including discipline, motivation, and organization. Teach classes, organize activities, execute special events, provide mentorship, guidance, and fun. Lead youth and help them develop leadership skills, citizenship and aviation knowledge, and personal characteristics including discipline, motivation, and organization. Teach classes, organize activities, execute special events, provide mentorship, guidance, and fun.

Labour Relations Advisor

• Feb 2022 - Jul 2022

Strategic planning, corporate reporting, project management Strategic planning, corporate reporting, project management

Coordinator, Employee & Labour Relations / Coordinatrice, relations de travail et des employé(e)s

• Jan 2020 - Apr 2021

Union president

• Sep 2014 - Apr 2019

Represented members through informal conflict resolution, grievance and complaint processes, and other strategies to improve the workplace. Chaired several committees, meetings, workshops, etc. Developed strong relationships with members, management, HR, and labour partners to work together for the benefit of all. Represented members through informal conflict resolution, grievance and complaint processes, and other strategies to improve the workplace. Chaired several committees, meetings, workshops, etc. Developed strong relationships with members, management, HR, and labour partners to work together for the benefit of all.

Senior Programs Officer

• Oct 2009 - Apr 2019

I led teams in developing and implementing projects to improve service and support to stakeholders, increase our understanding of the drivers of business non-compliance, and develop innovative ways to address non-compliance. I provided expert advice and leadership, and communicated through various media how the legislation, regulations, and policies apply to different situations.• Redesign procedures and manuals for non-filer agents and officers to reflect technological changes and to move toward a topic-based organization• Identify opportunities to leverage and build upon existing and future technology, business intelligence, and research efforts • Develop and execute project plans • Prepare reports materials for senior management, other government stakeholders, and external stakeholders• Respond to complex inquiries• Prepare and deliver presentations in-person, by webinar, teleconference, etc.• Recommend changes to legislation and policies to improve program delivery.

Programs Officer

• 2003 - Oct 2009

I was responsible for leading project teams in the development of strategies and initiatives for the prevention, diversion or early resolution of non-compliant accounts prior to their entry into resource-intensive workflows. My team was responsible for minimizing non-compliance with filing and remitting obligations by developing strategies that leverage paper and electronic mediums, automated system responses and telecommunications. I was responsible for collaborating with divisional colleagues to ensure that all initiatives undertaken by other sections are in alignment with Risk D (Payment Compliance) mitigation plans and strategies.* Prepared, reviewed and edited Directorate contributions to corporate plans and reports (ie. Annual Report to Parliament, Corporate Business Plan, etc.)* Developed and led plan to enhance Debt Management Call Centre (DMCC) through comprehensive research and stakeholder engagement.* Led Payment Compliance communications strategy development and implementation.* Liaised with Taxpayer Services to develop and implement linkages between taxpayer contact with enquiries agents and Risk D-Payment Compliance mitigation strategies.* Led development of legislative amendment proposal related to the imposition of penalty for failure to make instalment payments.* Liaised with Banking and Payments Section, Taxpayer Services, Electronic Services for Businesses and other stakeholders to enhance self-service options within the Secure OnLine Services environment and E-services marketing.* Led project team to implement a new requirement for crown contractors to prove tax compliance in collaboration with various stakeholders including provincial government partners, Public Works and Government Services Canada, and other federal departments and agencies.* Represented section and division and directorate interests in various working groups.