Experience

MarketLab
• Canada
• Investment Advice
• Customer Care Representative

  • Jun 2018 - Present


Paul Mitchell the School-Michigan

• Higher Education
• 1 - 100 Employee

• Sales and Service Desk Leader

  • Apr 2017 - Jun 2018

  Manage and book client appointments. Assist in being a mentor and coach for the Future Professionals as they work their way through their education at the school. Maintain appropriate inventory levels of retail and clinic used items. Place retail and clinic orders. Create monthly sales goals for the school. Co-leader of the 'take home team', and our Caper event. Teach front desk classes to our core classes before they come to the clinic clasdroom to take guests. Assist Future Professionals in learning how to work at a salon front desk. Help to create and maintain a smooth running front desk environment and experience for guests. Make sure the Paul Mitchell culture is being followed and enforced each day. Show less



Grand Sierra Resort

• United States
• Hospitality
• 500 - 600 Employee

• Convention Services Coordinator

  • Jun 2016 - Jan 2017

  Assist four Convention Service Managers with all aspects of the conventions they have booked. Provided professional and exceptional customer service as day to day point of contact for all clients. Used exceptional interpersonal skills to build strong relationships with all clients. Multitasked well in a fast paced environment while maintaining attention to detail. Provided strong communication channels with all clients, including timely responses to questions and requests. Utilized Delphi and the AS400 program to set up limo and transportation requests, amenities, and key requests for guests. Provide any assistance necessary to convention service managers, catering department, and sales team when conventions are in house. Prep managers for multi department staff and client pre-con meetings. Answer multi-line phones, take sales inquiries, speak with potential clients about hosting events with the hotel, and booking group room blocks. Created various reports to be distributed to multiple departments and management throughout the entire hotel. Show less



Reno Aces Baseball Club

• Promotions and Community Relations Coordinator

  • Dec 2015 - May 2016

  Used exceptional interpersonal skills to build lasting professional relationships with local businesses and personal relationships with fans and the general public. Multitasked well in a fast paced environment while maintaining attention to detail. I often worked directly with professional entertainment acts, national brand companies, many businesses within the community, and the general public. Oversaw the Community Relations department including handling all donation requests, mascot and player appearances and autograph sessions. Managed a six person entertainment crew, on-field emcee, PA announcer, mascot, and two marketing interns. Helped to create and activate sponsorship and marketing related events. Worked cross-functionally with all other departments within the organization to ensure that all client contractual obligations were being met and client's expectations were being exceeded. As part of the marketing department I provided input, feedback, and new ideas into how to improve on all elements we were presenting to the fans. Show less

• Corporate Partnership Service Coordinator

  • Jan 2015 - Dec 2015

  Worked as the day to day contact for all corporate partners, both of local businesses and national brand sponsors. Often met with clients in person to provide a great hospitality environment for them. Used exceptional professionalism, interpersonal and customer service skills to develop strong relationships with all clients. Multitasked well in a fast paced environment while keeping to a high level of detail. Continuously prioritized items to make each day as efficient as possible. Utilized Photoshop and PowerPoint to create proposals for department executives to pitch to clients. Worked with client from proposal of their sponsorship through their last activation at the end of the season. Provided clients timely responses and assistance. Utilized Excel spreadsheets to prepare accurate financial audits of each contract. Utilized the CRM program when inputting clients’ season suite leases. Worked cross-functionally with all other departments within the organization to ensure all contract deliverables were being executed properly. Worked long hours, nights, weekends and holidays. Created monthly and end of season proof of performance reports. Coordinated sponsorship events such as the sponsorship client appreciation golf outing, sponsorship ticket pick-up event, suite menu tasting events, and others. Show less



Fort Wayne TinCaps

• United States
• Spectator Sports
• 1 - 100 Employee

• Promotions and Community Relations Intern

  • Jan 2014 - Sep 2014

  Worked within the ballpark as a full service venue, working every home baseball game, all concerts and special events held at the ballpark. Used exceptional interpersonal skills to build lasting professional relationships with local businesses and personal relationships with fans and the general public. Multitasked well in a fast paced environment while maintaining attention to detail. I often worked directly with professional entertainment acts, national brand companies, many businesses within the community, and the general public. Had ownership of the Kids Club creating special events, running registrations, organized player autographs, created and executed a full day kids’ club baseball camp. Other tasks included handling all donation requests, mascot and player appearances. Created and personally executed the program that was performed at schools and libraries for assemblies we held. During games I was either on-field helping to run in-game promotions, or at the guest services booth providing exceptional customer service and assisting all fans with any questions, comments, or concerns they had. Show less



Panopoulos Salons

• United States
• 1 - 100 Employee

• Receptionist

  • Jun 2010 - Jan 2014

  Provided exceptional customer service to all guests. Built and maintained great relationships with clients. Booked and called to confirm all client appointments, working with clients to reschedule if necessary. Applied my strong ability to multi task at the front desk and around the salon as I was available to help all coworkers when needed throughout the salon. Utilized a multi-line phone system. Sold products to guests and walk-in customers. Managed stylists’ schedules. Took payment, and maintained accurate financial responsibilities during each shift. Show less



Watermark Country Club

• United States
• Entertainment
• 1 - 100 Employee

• Waitress

  • Mar 2010 - Jun 2010

  Provided all guests with exceptional customer service. Worked well under stress of a fast paced environment. Strongly utilized time management skills, and multi-tasking abilities to ensure enjoyable experiences for guests. Extremely detail oriented to ensure accurate orders for guests. Up-sold items and add-ons to guests whenever the opportunity was available. Maintained good cash handling skills as payments were continuously occurring and accurate financial recording was mandatory. Provided all guests with exceptional customer service. Worked well under stress of a fast paced environment. Strongly utilized time management skills, and multi-tasking abilities to ensure enjoyable experiences for guests. Extremely detail oriented to ensure accurate orders for guests. Up-sold items and add-ons to guests whenever the opportunity was available. Maintained good cash handling skills as payments were continuously occurring and accurate financial recording was mandatory.



Disney Store

• United States
• Retail
• 700 & Above Employee

• Cast Member

  • Nov 2009 - Feb 2010

  Provided all guests a magical experience that lived up to the Disney standard. Consistently provided exceptional customer service while selling items to guests and interacting with the children. Maintained a clean back stock room, and an exquisite selling floor. Replenished stock as needed. Provided all guests a magical experience that lived up to the Disney standard. Consistently provided exceptional customer service while selling items to guests and interacting with the children. Maintained a clean back stock room, and an exquisite selling floor. Replenished stock as needed.



David's Bridal

• United States
• Retail
• 700 & Above Employee

• Wedding Consultant

  • Feb 2009 - Nov 2009

  Worked closely with brides to build long lasting client relationships. Showed all guests exceptional personal service while selecting and selling bridal gowns and bridesmaid dresses. Up-sold and added on items such as veils and many other bridal accessories whenever possible. Constantly worked with large parties of customers and was able to find ways to manage all personalities within a group well. If a dress was selected, I would place the order in the computer system and keep in contact with the clients throughout the shipment, fitting, and alterations process. Show less