Experience

Impinj

• United States
• Information Technology & Services
• 300 - 400 Employee

• Inventory and Shipping Admin.

  • Jul 2021 - Oct 2021

  Seattle, Washington, United States



TigerConnect

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Support Analyst

  • Apr 2021 - Jun 2021

  Remote • Owned and supported business deal desk ensuring all order forms and contracts were accurate & compliant with TigerConnect standards • Assisted sales & customer success teams on quote creation for complex or non-standard order forms • Worked collaboratively with the SFDC team, Finance, and Legal as the primary sales liaison for deal desk and contract support • Represented sales operations on multiple cross-functional projects and initiatives



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Sales Operations Project Manager

  • Jul 2019 - Apr 2020

  Greater Seattle Area Owned the collection and routing of contracts and approvals through our DocuSign process ● Drafted smaller local contract documents, perform initial redline review, some minor negotiations and project manage the redline review process with various internal partners including legal ● Assist on all aspects of contracting, from initial advice on contract terms, through to managing client-facing communications to helping to drive successful negotiations and deal closures in a highly… Show more Owned the collection and routing of contracts and approvals through our DocuSign process ● Drafted smaller local contract documents, perform initial redline review, some minor negotiations and project manage the redline review process with various internal partners including legal ● Assist on all aspects of contracting, from initial advice on contract terms, through to managing client-facing communications to helping to drive successful negotiations and deal closures in a highly visible role that enables the effectiveness and efficiency of our revenue-producing teams in multiple countries ● Worked closely with Egencia’s legal counsel to coordinate the final stage of the contracting process, ensuring their execution inline with Egencia’s business practice and SOX policy ● Handled, read and processed contracts, maintaining the process documentation and providing training material and support for the sales teams ● Lead projects and implement process Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Salesforce Assistant

  • Oct 2018 - Jun 2019

  Greater Seattle Area Ran Salesforce and other system reports; and created dashboards where deemed applicable ● data entry with high accuracy ● Account and lead screening/cleaning ● Assign accounts to sales reps ● Inspect and correct collected data to ensure high quality ● Maintain Sales Ops process documents ● Coordinate data activities with Marketing team ● Distribute correspondence, customer reporting data, and other communication tools to customers and team members ● Keep track of all… Show more Ran Salesforce and other system reports; and created dashboards where deemed applicable ● data entry with high accuracy ● Account and lead screening/cleaning ● Assign accounts to sales reps ● Inspect and correct collected data to ensure high quality ● Maintain Sales Ops process documents ● Coordinate data activities with Marketing team ● Distribute correspondence, customer reporting data, and other communication tools to customers and team members ● Keep track of all agreements that are confirmed as received from accounting to make sure we are creating and closing the opportunities ● Charting lost opportunities and updating those opportunities if possible ● Extremely detail-oriented and ability to identify trends in data. Show less



Independent Contractor

• Technology, Information and Internet
• 100 - 200 Employee

• Contractor

  • May 2018 - Aug 2018

  Seattle, Washington Administrative Customer Support | Independent Contractor | Various Projects | Seattle WA |May 2018 – August 2018 ● Worked in a variety of office roles including Customer Service, Call Center, Reception, and Administrative Support. ● Worked onsite with companies such as ChemPoint, Sharp, and SeaBird.



TimePayment Restaurant & Franchise

• United States
• Financial Services
• 1 - 100 Employee

• Documentation Specialist (short term project)

  • Oct 2017 - Dec 2017

  Dover, New Hampshire ● Reviewing documentation for the correct buy rates, sell rates, monthly payments ect. before EFA and Lease Agreements were sent out to the customer to be signed ● Collecting invoices and insurance certificates to send off to the funding source (Kingswood is a Broker) ● Relationship building with funding sources such as Pawnee Blue Bridge and TimePayment understanding the different document processes from the different funding sources. ● Reaching out to customers, funders and vendors to make… Show more ● Reviewing documentation for the correct buy rates, sell rates, monthly payments ect. before EFA and Lease Agreements were sent out to the customer to be signed ● Collecting invoices and insurance certificates to send off to the funding source (Kingswood is a Broker) ● Relationship building with funding sources such as Pawnee Blue Bridge and TimePayment understanding the different document processes from the different funding sources. ● Reaching out to customers, funders and vendors to make sure all the correct information had been obtained. Show less



Granite Consulting LLC

• United States
• Financial Services
• 1 - 100 Employee

• Salesforce Onboarding & Customer Care Associate (short term project)

  • Sep 2017 - Nov 2017

  Dover, New Hampshire ● Worked extensively on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Custom Objects, Cases, Solutions, Reports and Dashboards. ● Experience in creating Process builder processes and visual cloud flows in Salesforce ● Worked on Administering CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, User & Security Management. ● Kept content up to date on social media on such sites as Linkedin, Twitter… Show more ● Worked extensively on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads, Campaigns, Custom Objects, Cases, Solutions, Reports and Dashboards. ● Experience in creating Process builder processes and visual cloud flows in Salesforce ● Worked on Administering CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, User & Security Management. ● Kept content up to date on social media on such sites as Linkedin, Twitter and facebook. Show less



CIT Direct Capital

• United States
• Financial Services
• 1 - 100 Employee

• Funding & Titling Administrator (Promotion)

  • Aug 2015 - Apr 2017

  Portsmouth, New Hampshire ● Fund 100 plus lease deals per month for some industry leading vendors such as Apple and Ritchie Brothers ● Adding our lien to Electronic Lien Transactions for titled assets in Dealertrack and E-Title. ● Making calls to vendors, customers and DMVs to ensure that we receive the needed documents to get funds out in a timely manner and build good client relations. ● Filing UCC's through CSC. ● Reviewing deals for colleagues ● Was voted employee of the month for July 2016

• Documentation Specialist

  • Aug 2013 - Aug 2015

  Portsmouth, New Hampshire ● Oversaw quality control of leasing documentation requests received from the sales team before being sent out to the customer. ● Sent leasing documents out within SLA managing a constantly demanding queue within Salesforce. ● Assistance to customers and other employees with issues or questions utilizing docusign to sign or create documents.



Recordsforce, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Document Imaging Assistant & Data Entry Specialist

  • Oct 2007 - Mar 2013

  Assisted in preparation of documents to be scanned. Extracted Data from documents such as packing slips, EOB's, AP, AR and patient charts using programs such as paperflow and any doc. Merged data with extracted data using sql. Performed quality control on documents before uploading. Utilized salesforce often to track issues or vendor request. Responsible for updating work instructions, training new employees and other changes that were made in the data entry department.



Microtel Inn & Suites

• 1 - 100 Employee

• Front Desk Clerk

  • Jun 2007 - Oct 2007

  Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests in a courteous and professional manner and issued room keys. Recommended top dining and entertainment options for guests in the Dover NH area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Fostered strong working relations with all hotel… Show more Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests in a courteous and professional manner and issued room keys. Recommended top dining and entertainment options for guests in the Dover NH area. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Fostered strong working relations with all hotel departments. Monitored room availability. Show less



National Passport Information Center

• Customer Service Rep

  • Sep 2006 - Apr 2007

  Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Developed effective relationships with all call center departments through clear communication. Formulated and enforced Service Center policies, procedures and quality assurance measures. Dealt with sensitive passport information.