Experience

Proman Skilled Trades

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Account Manager

  • Nov 2021 - Present

  Dallas-Fort Worth Metroplex



Trade Management

• United States
• Construction
• 1 - 100 Employee

• Account Manager

  • Aug 2019 - Nov 2021

  Mount Pleasant, TX



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Project Specialist Exterior

  • May 2019 - Aug 2019

  Bossier City, LA



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Project Specialist- Interior

  • Oct 2016 - Feb 2019

  Texarkana, Texas Design and sell kitchen and bath remodeling projects. Maximizes sales of interior products including sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales. Responsible for ensuring customer satisfaction by demonstrating product and project expertise, providing follow-through on projects and executing flawless projects on time. Responsible for preliminary measurements of design area and coordination with General… Show more Design and sell kitchen and bath remodeling projects. Maximizes sales of interior products including sales planning, in-home and in-store customer consultations, development of project proposals, and tracking of current and potential sales. Responsible for ensuring customer satisfaction by demonstrating product and project expertise, providing follow-through on projects and executing flawless projects on time. Responsible for preliminary measurements of design area and coordination with General Contractor and sub-contractors regarding scope of work, budget and project time frames. Coordinates and trains associates on sales tactics and related programs. Show less



Palm Harbor Homes

• United States
• Construction
• 300 - 400 Employee

• Operations Manager

  • Oct 2015 - Oct 2016

  Tulsa, Oklahoma Area Processes loans, Coordinates and Manages new home construction, works with employees, customers, contractors, title companies and banks to ensure home project is completed in an efficient and timely manner. Maintains customer satisfaction by effectively communicating and educating the customer regarding the home buying experience. Handles all Office Manager responsibilities: Accounts Payable, Accounts Receivable, Managing Accrual accounts, submitting commissions, submits and books deals to… Show more Processes loans, Coordinates and Manages new home construction, works with employees, customers, contractors, title companies and banks to ensure home project is completed in an efficient and timely manner. Maintains customer satisfaction by effectively communicating and educating the customer regarding the home buying experience. Handles all Office Manager responsibilities: Accounts Payable, Accounts Receivable, Managing Accrual accounts, submitting commissions, submits and books deals to corporate, manages inventory, budgeting, and new hire paperwork. Show less



The Sweet Shop USA

• Customer Service Manager

  • Jan 2015 - Jul 2015

  Mount Pleasant, TX Maintains customer satisfaction by providing problem-solving resources; managing staff. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by… Show more Maintains customer satisfaction by providing problem-solving resources; managing staff. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; coordinating with production, productivity, quality, in order to meet customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Show less



Palm Harbor Homes

• United States
• Construction
• 300 - 400 Employee

• Customer Advocate/ Executive Assistant

  • Jan 2008 - Apr 2014

  Dallas/Fort Worth Area Customer Advocate: Develops, manages and fosters a mutually beneficial relationship with Palm Harbor customers. Listens to the customer and is the voice of the customer to coordinate actions needed to correct any problems in a timely manner. Provides conflict resolution support for customers and staff members. Provides training and development to Regional Staff members in regards to Customer Satisfaction. Acts as a liaison between the customer, sales center, contractors, and factory personnel.… Show more Customer Advocate: Develops, manages and fosters a mutually beneficial relationship with Palm Harbor customers. Listens to the customer and is the voice of the customer to coordinate actions needed to correct any problems in a timely manner. Provides conflict resolution support for customers and staff members. Provides training and development to Regional Staff members in regards to Customer Satisfaction. Acts as a liaison between the customer, sales center, contractors, and factory personnel. Provides up to date information regarding factory warranties, product and material warranties, and service time frames. Provides education and information to customers regarding the home buying process, factory service expectations, and home owner maintenance responsibilities. Uses a proactive approach to maintaining customer satisfaction. (Over a 6 year span: Provided customer satisfaction support to more than 25 sales centers in the Houston, Ft. Worth (to include Oklahoma), Dallas, and New Mexico regions) Executive Assistant: Provides organization and support for the Vice President and Regional Staff members. Develops and distributes training tools, materials and schedules. Analyzes and distributes outcomes and measurements material. Monitors and manages marketing plans and websites. Develops, monitors and/or distributes regional contests, traffic updates, goals and projections. Organizes, schedules, and arranges regional meetings, conference calls, individual and staff meetings/ assignments. Develops and distributes materials and tools regarding Palm Harbor's hiring process, sales process, finance, customer satisfaction, training and development, and marketing. Assists VP with recruiting, training, and development. Provides back up support to OM/Ops team when needed.

• General Manager

  • Apr 2014 - 2014

  Bossier City, LA Managing the Sales Process Training and Developing a Successful Team Marketing Inventory Management Managing the Finance Process Relationship Building: Customers, Appraisers, Title companies, Factory representatives, Contractors, Surveyors Building and Maintaining Customer Loyalty 



Alford/ Faulkner Chevrolet

• Accounting Clerk

  • Apr 2005 - Aug 2007

  Pittsburg, TX Responsible for all aspects of car dealership accounting. Including but not limited to: Accounts payable, Accounts receivable, Vehicle merchandising, Cash sales, Daily deposits, Supplies, and Processing weekly payroll.



Goodwill Industries of N.W., LA

• Retail
• 1 - 100 Employee

• Employment Consultant/ Program Specialist

  • Apr 2001 - Feb 2005

  Shreveport, Louisiana Area • Worked with individuals teaching job readiness, life skills, and retention techniques • Created, expanded, and enhanced employment opportunities in the community for participants of the workforce development program • Developed marketing strategies for outreach and job placement departments • Performed duties placing consumers in appropriate jobs per individual service plans • Coordinated New Hire Orientation and Education of the Goodwill History and Mission • Developed and… Show more • Worked with individuals teaching job readiness, life skills, and retention techniques • Created, expanded, and enhanced employment opportunities in the community for participants of the workforce development program • Developed marketing strategies for outreach and job placement departments • Performed duties placing consumers in appropriate jobs per individual service plans • Coordinated New Hire Orientation and Education of the Goodwill History and Mission • Developed and implemented GEAR UP job readiness class • Taught life skills to individual participants • Supported grant writing, proofreading and research activities for funding proposals • Managed and serviced accounts for Goodwill Temporary Services • Recruited participants for our Outreach Program • Developed collaboration opportunities with local nonprofit organizations • Developed and Performed presentations about workforce development to increase community awareness • Assisted in the development of job fairs, fundraisers, and campaigns Show less



Palm Harbor Homes

• United States
• Construction
• 300 - 400 Employee

• Sales Executive/ Operations Manager

  • Oct 1996 - Mar 2001

  Texarkana, Texas Area Managing the Sales Process Training and Developing a Successful Team Marketing Inventory Management Managing the Finance Process Relationship Building: Customers, Appraisers, Title companies, Factory representatives, Contractors, Surveyors Building and Maintaining Customer Loyalty 