Experience

Golf Vancouver Island

• Canada
• Advertising Services
• 1 - 100 Employee

• Coordinator

  • Feb 2017 - Present



Crown Isle Resort & Golf Community

• Canada
• Hospitality
• 1 - 100 Employee

• Sales and Events Manager

  • Jul 2015 - Jun 2016

• Group Sales Coordinator

  • Feb 2014 - Jul 2015

  Promptly respond to guest inquiries for group bookings.Maintain and further develop existing group business.Develop new group business through resort sales initiatives, cold calls, creative proposals, and well written contracts.Participate in site inspections, client appointments, and client events as necessary to ensure a positive group experience.Communicate with clients to determine budget requirements and negotiate with them in order to achieve maximum revenues, while still satisfying client needs.Conduct tours of the property and entertain meeting planners and potential clients.Work as a team with other hotel departments to coordinate group requirements.Create and maintain hotel proposal templates, group contracts, and other media resources to provide a creative representation of the property to the client.Participate in local business networking and industry events to build relationships with fellow hoteliers and community representatives.Ensure group satisfaction by conducting follow up interviews through a group survey system (Lime Survey). Also by email and phone depending on clients preferred communication style.Manage online inventory of accommodations through hotel extranets (Expedia, Booking.com, Orbitz, etc.).Assist Hotel Manager in guiding and training Front Desk Agents.



Aviawest Resorts

• Hotel Sales Coordinator

  • Jul 2010 - Jun 2012



The Embassy Inn Hotel

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2009 - Jul 2010