Experience

PlainsCapital Bank

• United States
• Banking
• 700 & Above Employee

• VP, Regional Retail Sales & Service Manager-Dallas

  • Sep 2014 - Present

  Coached and developed branch teams towards successful Operational Integrity and Sales and Service. Successful execution of sales goals due to strong collaboration with line of business partners. Assisted in developing tools for focused training and development for entire retail bank. Responsible for market growth (10 to 13 retail branch locations, 12 direct reports and 24 indirect reports) including inspecting and reviewing policies, processes, standards, delivery of service model, roles, responsibilities, competence development, risk, performance metrics and communications. Consult with leaders and execute quality improvements. Ensure change management and culture change implementation throughout process. Manage opening/closing of branch locations with data analytics to ensure profit/loss, footprint and community relations. Locations ranged from 10 to 13 across Dallas areaIncreased matrix goals by 46% which includes deposits, merchant income, line of business referrals and audit results through strong inspection, coaching and relationship building with clients and other line of business partners. Responsible for employee hiring, development, retention, coach, support, performance management. Show less

• Branch Manager II, AVP

  • Apr 2011 - Sep 2014

  Different roles encompassing growth of a branch location and team members. Focus on business development of locations, sales and service, expense controls, lending and community leadership. Enhance team member engagement through weekly coaching and holding accountable to performance standards. Development of branches and expanding the customer base. First Branch – high cash/high volumeSecond Branch – Lower volume, but enhanced team training/developmentThird Branch – New market, role expanded to 2 locationsManaged daily operations and service of tellers and bankers, including hiring, coaching, development and training. Worked closed with lending team to manage client service. Successful performance led to current role. Show less



Nusenda Credit Union

• Banking
• 200 - 300 Employee

• Membership Development, Assistant Branch Manager

  • Mar 2009 - Aug 2010



PlainsCapital Bank

• United States
• Banking
• 700 & Above Employee

• Banking Officer-Branch Manager, Training Specialist, Compliance Auditor

  • Aug 2002 - Oct 2008