Experience

KHM Travel Group

• United States
• Travel Arrangements
• 100 - 200 Employee

• Programs Administrator

  • 2012 - 11 years

  Brunswick, Ohio KHM Travel Group is one of the largest and most innovative host travel agencies in the nation. Our team works daily to support 4,700+ independent travel agents all across the United States who are selling travel under individual brands. KHM Travel Group stands out as a leader in customer service and personal travel agent development. At KHM Travel Group, I am part of the Senior Leadership Team and Education & Programs Team. My main responsibility is the administration of our agent… Show more KHM Travel Group is one of the largest and most innovative host travel agencies in the nation. Our team works daily to support 4,700+ independent travel agents all across the United States who are selling travel under individual brands. KHM Travel Group stands out as a leader in customer service and personal travel agent development. At KHM Travel Group, I am part of the Senior Leadership Team and Education & Programs Team. My main responsibility is the administration of our agent recognition programs for our top travel agents based on production levels. I track production weekly, updating agent levels within our in-house CRM, portal & email campaign programs so that reporting is correct, access by level within our Agent Portal is correct for the agent to see appropriate content, & our email campaign software so that we can target communications to the appropriate groups. All within a community of over 4700 agents nationwide. In the past, I have also managed the in house retail sales office staff and headed up the former LoveShack Vacations Brand. Show less



Cruisewiz Travel LLC

• United States
• Travel Arrangements

• Owner

  • 1998 - 25 years

  Medina County, Ohio, United States Home-Based Travel Agency • Direct all banking activities, Accounts Receivable/Payable • Track P&L's, Budgets, Incentives, Marketing Plans • Develop Advertising and Promotional Materials • Build and Maintain Vendor Relationships • Acting liaison between client & supplier • Creative Marketing • Identify client needs, target market and provide personal attention as well as details • Train and motivate independent contractor(s)



LoveShack Vacations (A Part of KHM Travel Group)

• Agency Director

  • 2012 - Jan 2020

  Brunswick, Ohio Created the LoveShack Vacations Program, an agency program within KHM Travel Group for home-based travel agents looking to specialize in marketing/selling romance travel. I was responsible for creating the program, building resources and developing the training material that all new agents utilize to become Romance Travel Specialists.



KidsFirst Learning Centers

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office manager

  • 2009 - 2012

  Northeast Ohio Office Manager for 3 Daycare Centers • Accounts receivable, daily deposits at 3 centers • Batch billed accounts weekly, bi weekly, monthly • Maintained and updated accounts and records in mainframe system • Audited/reconciled accounts, check collections, small claims court • Compiled weekly & monthly reports for President • Handled multiple county voucher systems, collection, compilation and submission • Planned CACFP menus and summarized monthly paperwork for… Show more Office Manager for 3 Daycare Centers • Accounts receivable, daily deposits at 3 centers • Batch billed accounts weekly, bi weekly, monthly • Maintained and updated accounts and records in mainframe system • Audited/reconciled accounts, check collections, small claims court • Compiled weekly & monthly reports for President • Handled multiple county voucher systems, collection, compilation and submission • Planned CACFP menus and summarized monthly paperwork for submission to the state • Office equipment maintenance and managed inventory of office supplies Show less



Three D Metals

• United States
• Primary Metal Manufacturing
• 1 - 100 Employee

• Purchasing & Logistics

  • 2004 - 2009

  Valley City, Ohio Materials Coordinator, Purchasing Department • Analyzed inventory shortage reports, sales expedite reports, production schedule • Expedited and tracked orders/shipments to insure a timely arrival at plant • Inbound logistics and receiving appointments • Coordinated overseas imports and outside processing shipments • Entered and maintained purchase orders • Resolved pricing issues on invoices • ISO Auditor, Member of Corrective Action Team, Freight Analysis… Show more Materials Coordinator, Purchasing Department • Analyzed inventory shortage reports, sales expedite reports, production schedule • Expedited and tracked orders/shipments to insure a timely arrival at plant • Inbound logistics and receiving appointments • Coordinated overseas imports and outside processing shipments • Entered and maintained purchase orders • Resolved pricing issues on invoices • ISO Auditor, Member of Corrective Action Team, Freight Analysis Team • Sent out “Requests for Quotes” for non-stock material • Set up new suppliers and maintained approved supplier list • Initiated quarterly vendor performance reports for quality and delivery • Maintained and distributed monthly surcharges and daily metal value changes Show less



Schwan's Consumer Brands

• United States
• Restaurants

• Ohio District Administrative Assistant/Office Manager

  • 1990 - 2004

  Northeast Ohio Ohio District Administrative Assistant/Office Manager • Provided support by handling routine administrative work such as email/mail/fax distribution to appropriate associate, data entry, screened phone calls for management/executives • Handled coordination of sales meetings and management travel • Compiled & submitted daily, weekly and monthly reports from other departments & field offices. Also collected data from mainframe system or Internet to prepare/update various reports… Show more Ohio District Administrative Assistant/Office Manager • Provided support by handling routine administrative work such as email/mail/fax distribution to appropriate associate, data entry, screened phone calls for management/executives • Handled coordination of sales meetings and management travel • Compiled & submitted daily, weekly and monthly reports from other departments & field offices. Also collected data from mainframe system or Internet to prepare/update various reports for management’s use or review • Reviewed and processed Department’s/District's invoices and forward to AP for payment. • Adept at developing presentations, proposals, business reviews, forms, and correspondence • Coordinated office equipment maintenance and managed inventory of office supplies Check Collection Manager • Conceptualized, developed and implemented "returned check collection program" • Consulted with relevant personnel to coordinate collection efforts for the constant improvement of company policy and procedure • Acting liaison between Collection Agency and our company • Conducted daily communication with sales and route managers to keep accuracy of information • Reviewed, maintained and generated timely detailed collection status reports to relevant personnel • Continuously advised upper-management on effective collection strategies to increase profitability • Appointed on Regional task force to streamline returned check collections region-wide • Oversaw 143 route systems, totaling over 3600 customer accounts Customer Service Representative • Handled and troubleshot customer calls, comments, pre-orders, complaints, problems • Data Entry Show less