Experience

Town of Reading, MA

• United States
• Government Administration
• 1 - 100 Employee

• Software Coordinator

  • Sep 2018 - Present

• Computer Technician

  • Nov 2015 - Aug 2018



JPMorgan Chase

• United States
• Investment Management

• Production Support Analyst

  • Aug 2011 - Apr 2014

  Provide technical analysis and troubleshooting across multiple platforms, supporting production, merchants, and all departments. Provide effective research, solution analysis, concise documentation and root cause analysis of issues. Support all existing technologies, systems, and products. Support and learn new technology, systems, and products as changes are implemented. Gather information via unique SQL scripts from multiple production databases for research and special reporting purposes. Provide technical analysis and troubleshooting across multiple platforms, supporting production, merchants, and all departments. Provide effective research, solution analysis, concise documentation and root cause analysis of issues. Support all existing technologies, systems, and products. Support and learn new technology, systems, and products as changes are implemented. Gather information via unique SQL scripts from multiple production databases for research and special reporting purposes.